Angela Migliacci
Tucson
Summary
Dynamic Site Coordinator at Arizona Community Physicians with a strong work ethic and proven leadership in team building. Enhanced operational efficiency through effective staff training and conflict resolution, fostering a collaborative environment. Skilled in Microsoft Office, I streamlined processes while ensuring compliance with OSHA and HIPAA regulations, promoting exceptional patient care.
Overview
25
25
years of professional experience
Work History
Site Coordinator
Arizona Community Physicians
Tucson, AZ
01.2011 - Current
- Promote a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
- Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Developed close working relationships with front office and back office staff.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Fostered collaborative work environment, organizing team-building activities.
Floor Supervisor
APAC Customer Services
Tucson, AZ
03.2000 - 08.2011
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling Complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Evaluated work of up to 40 employees to improve performance.
- Held team meetings to gain feedback, provide updates and set policies.
- Optimized employee performance by conducting regular evaluations and providing constructive feedback.
Education
High School Diploma -
Santa Rita High School
Tucson. AZMedical Administrative Assistant
Pima Medical Institute
Tucson, AZ Skills
- Staff training
- Team building
- Strong work ethic
- Team leadership and motivation
- Critical thinking
- Effective multitasking
- Decision-making
- Professional telephone etiquette
- Clear communication
- Conflict resolution
- Microsoft office
- Staff leadership
Timeline
Site Coordinator
Arizona Community Physicians
01.2011 - Current
Floor Supervisor
APAC Customer Services
03.2000 - 08.2011
High School Diploma -
Santa Rita High School
Medical Administrative Assistant
Pima Medical Institute