Angela Migliacci
Tucson
Summary
Dynamic Site Coordinator at Arizona Community Physicians with a strong work ethic and proven leadership in team building. Enhanced operational efficiency through effective staff training and conflict resolution, fostering a collaborative environment. Skilled in Microsoft Office, I streamlined processes while ensuring compliance with OSHA and HIPAA regulations, promoting exceptional patient care.
Overview
25
25
years of professional experience
Work History
Site Coordinator
Arizona Community Physicians
01.2011 - Current
- Promote a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
- Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Developed close working relationships with front office and back office staff.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Fostered collaborative work environment, organizing team-building activities.
Floor Supervisor
APAC Customer Services
03.2000 - 08.2011
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling Complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Evaluated work of up to 40 employees to improve performance.
- Held team meetings to gain feedback, provide updates and set policies.
- Optimized employee performance by conducting regular evaluations and providing constructive feedback.
Education
High School Diploma -
Santa Rita High School
Tucson. AZMedical Administrative Assistant
Pima Medical Institute
Tucson, AZ Skills
- Staff training
- Team building
- Strong work ethic
- Team leadership and motivation
- Critical thinking
- Effective multitasking
- Decision-making
- Professional telephone etiquette
- Clear communication
- Conflict resolution
- Microsoft office
- Staff leadership
Timeline
Site Coordinator
Arizona Community Physicians
01.2011 - Current
Floor Supervisor
APAC Customer Services
03.2000 - 08.2011
High School Diploma -
Santa Rita High School
Medical Administrative Assistant
Pima Medical Institute
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