Angela Mingo

• Managed client accounts to enhance retention and satisfaction levels.
• Developed customized proposals based on client needs and market trends.
• Collaborated with marketing teams to create impactful promotional materials.
• Maintained detailed records of client interactions in CRM systems.
• Cultivated strong client relationships through regular communication and follow-ups.
• Delivered prompt customer service to resolve issues efficiently.
• Analyzed customer data to design targeted campaigns that improved loyalty rates.
• Engaged clients to identify specific needs and optimize service delivery.

• Oversaw global sales support alongside North American sales for industrial ventilation equipment manufacturer.
• Built relationships with airline customers, MROs, and brokers, driving annual revenue from $250K to $1.5 million.
• Generated 40% of aftermarket revenue in 2019 by identifying opportunities and managing accounts effectively.
• Performed market research revealing a 68% market share in North America.

Partnered with Engineering to formulate new work scopes, increasing repair business by 12%.

Ensured alignment with planning and organizational goals through coordination with multiple internal departments.

• Directed repairs and supply chain operations for $200 million airplane inventory across multiple bases.
• Negotiated repair rates and managed vendor relationships within repair supply chain.
• Reviewed FAA traceability documentation to ensure compliance with aviation regulations.
• Developed and implemented warehousing procedures for 100% of airplane inventory across 26 locations.