Angela Ortega
Tempe
Summary
Accomplished Family Liaison at Community Bridges Inc., skilled in crisis intervention and relationship building. Enhanced support systems through effective communication and client advocacy. Adaptable and detail-oriented, consistently delivering results in dynamic environments. Proficient in data entry and reporting, ensuring accurate case management.
Overview
14
14
years of professional experience
Work History
Family Liaison
Community Bridges Inc.
Mesa, AZ
12.2021 - 02.2026
- Facilitated communication between families and service providers to enhance support systems.
- Coordinated community resources and referrals to meet family needs effectively.
- Developed educational materials for families, promoting understanding of available services.
- Evaluated program effectiveness through feedback collection from families and stakeholders.
Behavioral Health Technician and Peer Support
Community Bridges Inc.
Mesa, AZ
12.2021 - 06.2023
- Monitored patient behavior and provided immediate support to ensure safety and well-being.
- Assisted in developing and implementing individualized treatment plans for diverse patient needs.
- Documented patient progress and communicated findings to healthcare teams for coordinated care.
- Facilitated group therapy sessions, promoting engagement and fostering a supportive environment.
- Trained new staff on best practices for patient interaction and crisis intervention techniques.
- Conducted regular assessments of patient conditions, adjusting care strategies as necessary.
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
Instructional Assistant
Tempe Elementary School District No. 3
Tempe, AZ
08.2012 - 02.2018
- Supported classroom instruction by assisting teachers with lesson preparation and student engagement.
- Implemented individualized education plans, adapting materials to meet diverse student needs.
- Monitored student progress, providing feedback to educators and adjusting strategies as necessary.
- Facilitated small group activities, enhancing collaboration and communication skills among students.
- Collaborated with special education staff to promote inclusive practices within the classroom environment.
- Developed and maintained positive relationships with students, fostering a supportive learning atmosphere.
- Assisted in behavior management, implementing strategies to improve student focus and participation.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Supported student learning objectives through personalized and small group assistance.
- Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
- Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
- Facilitated small group instruction sessions based on specific skill sets or subject matter, boosting overall student achievement levels.
- Participated in professional development opportunities, staying current on best practices in education and instructional support.
- Maintained safety and security by overseeing students in recess environments.
- Promoted a culture of respect and inclusion within the classroom, fostering positive relationships among students from diverse backgrounds.
- Contributed to a positive and collaborative school culture by actively participating in staff meetings, committees, and professional learning communities.
- Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
Education
Certified Peer Support Specialist -
Cheeers And Community Bridges
Phoenix, AZ01-2026
Certified Family Support Specialist -
Cheeers And Community Bridges
Phoenix, AZ03-2025
Bachelor of Science - Communications/Broadcast Journalism
Arizona State University
Tempe, AZ05-2012
Skills
- Data entry and reporting
- Cultural sensitivity
- Case tracking and follow up
- Effective communication
- Relationship building
- Client advocacy
- Data collection
- Crisis intervention
- Incident management
- Case management
- Family advocacy
- Report generation
- Family needs assessments
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Reliability
- Excellent communication
- Adaptability and flexibility
- CPI Certified
Timeline
Family Liaison
Community Bridges Inc.
12.2021 - 02.2026
Behavioral Health Technician and Peer Support
Community Bridges Inc.
12.2021 - 06.2023
Instructional Assistant
Tempe Elementary School District No. 3
08.2012 - 02.2018
Certified Peer Support Specialist -
Cheeers And Community Bridges
Certified Family Support Specialist -
Cheeers And Community Bridges
Bachelor of Science - Communications/Broadcast Journalism
Arizona State University