Angela Phillips
Glendale
Summary
Detail-oriented Senior Lead Pharmacy Technician with expertise in prescription management, medication compounding, and staff supervision. Committed to enhancing operational efficiency and ensuring accurate prescription fulfillment.
Overview
22
22
years of professional experience
3
3
Certifications
Work History
Senior Lead Pharmacy Technician
Belmar Pharmacy
youngtown
08.2008 - Current
- Answered telephones to respond to questions or requests.
- Oversaw daily pharmacy operations, including staffing schedules, to ensure efficient service delivery.
- Assessed staff productivity and offered guidance to enhance workflow and performance.
- Supervised pharmacy staff to ensure accurate prescription fulfillment.
- Assisted in preparing medications, including compounding and labeling prescriptions.
- Addressed patient inquiries and concerns to deliver high-quality customer service and improve patient satisfaction.
- Resolved problems relating to billing issues or incorrect medications dispensed.
Culinary Service Supervisor
Lifestream Complete Senior Living
youngtown
03.2004 - Current
- Supervised team of employees and delegated duties and responsibilities to each member.
- Monitored daily performance of team members to ensure compliance with company standards.
- Created diverse, nutritious menu options addressing dietary needs and preferences of residents, enhancing overall dining satisfaction.
- Coordinated staff schedules and assignments for optimal coverage.
- Managed resident care plans to ensure compliance with quality standards.
- Facilitated effective communication among residents, families, and staff, fostering a supportive community atmosphere.
- Oversaw maintenance of common areas to ensure cleanliness and safety.
- Resolved resident concerns promptly to enhance satisfaction levels.
- Addressed areas that needed improvement and observed team's performance.
- Maintained comprehensive records of employee attendance, performance reviews, and disciplinary actions taken.
- Conducted weekly meetings with team members to discuss goals and objectives.
- Developed and implemented departmental policies and procedures, streamlining operations for improved service delivery.
- Created detailed reports outlining operational metrics such as sales figures, labor costs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Pharmacy Technician
One Point Patient Care Pharmacy
Tempe
05.2022 - 11.2024
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Assisted pharmacists with prescription preparation and medication dispensing.
- Operated pharmacy software to update patient records and manage prescriptions.
- Collaborated with healthcare professionals to ensure optimal patient care delivery.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Restocked medication shelves, maintaining inventory levels to support efficient dispensing operations.
- Responded to telephone inquiries and requests, ensuring timely assistance to patients and staff.
- Maintained a clean and safe work environment in compliance with regulations.
- Organized work areas for optimal accessibility, enhancing workflow and reducing search time for staff.
Education
High School Diploma -
Peoria High School
Peoria05-2004
Skills
- Prescription management
- Medication compounding
- Compounding techniques
- Prescription processing
- Pharmacy software
- Staff scheduling
- Operational efficiency
- Task management
- Team coordination
- Team collaboration
- Problem resolution
- Problem-solving skills
- Time management
- Attention to detail
- Reliability
- Certified pharmacy technician (cpht)
- Effective communication
- Communication
- Active listening
Certification
Serve Safe Certified
Timeline
Pharmacy Technician
One Point Patient Care Pharmacy
05.2022 - 11.2024
Senior Lead Pharmacy Technician
Belmar Pharmacy
08.2008 - Current
Culinary Service Supervisor
Lifestream Complete Senior Living
03.2004 - Current
High School Diploma -
Peoria High School