Angela Reyna
Peoria
Summary
Enthusiastic professional with hands on experience on delegating conflict for best patient care. Skilled with balancing customer service while maintaining a friendly, energetic and professional manner. Superior telephone etiquette and strong communication skills. Seeking a position to utilize skills and develop new professional traits.
Overview
12
12
years of professional experience
Work History
Scheduler
Southwest Medical Imaging
Peoria
2023.02 - 2026.02
- Coordinated patient scheduling for imaging services across multiple locations, ensuring optimal appointment availability and patient access.
- Utilized scheduling software to track and adjust patient appointments, enhancing accuracy and minimizing scheduling conflicts.
- Communicated with patients to confirm appointments and provide necessary instructions.
- Updated patient records and maintained confidentiality in compliance with regulations.
Solution Center Representative
Nationwide
Peoria
2022.12 - 2023.01
- Engaged customers and delivered exceptional service by clearly explaining document details.
- Maintained positive attitude and de-escalated client issues, fostering a calm resolution during crises.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs..
- Supported customer requests and resolved inquiries, contributing to overall satisfaction.
Intake Specialist
Lincoln Financial Group
Phoenix
2021.11 - 2022.09
- Maintained positive attitude to de-escalate clients during crisis situations, fostering a supportive environment.
- Screened applicants, collecting demographic and historical data to facilitate accurate assessments.
- Issued, gathered, and inspected intake forms to verify information on claims, ensuring compliance and accuracy.
- Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Scheduler
Simon Med Imaging
Phoenix
2019.06 - 2020.08
- Scheduled client appointments to enhance service delivery.
- Collected demographics and insurance information to facilitate comprehensive patient care.
- Requested and obtained medical records.
- Delivered customer service through effective communication and follow-ups to improve client satisfaction.
- Planned and delegated work to meet project and production goals.
Front End and Scheduling Supervisor
Sun Radiology
Peoria
2016.05 - 2019.05
- Managed schedule for employees and techs.
- Developed effective scheduling processes to achieve production objectives.
- Interventional scheduler for biopsies and requested sedation.
- Compiled daily reports on no-shows and cancellations to identify scheduling trends.
- Generated hourly reports of scheduled exams and call volumes to track operational flow.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Gathered and reconciled patient payments to ensure accuracy.
Sales lead
Styles
Peoria
2016.02 - 2017.11
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Minimized store losses through proactive awareness and attention to detail.
- Cross-trained to enhance team flexibility and supported customer service representatives.
- Collaborated with team to manage cashier duties, assist with products, and maintain cleanliness.
- Functioned as the company's only bilingual Spanish/English customer service representative.
- Replenished merchandise shelves with items from the stockroom.
Sales Lead Associate
Crazy 8
Peoria
2014.11 - 2016.04
- Engaged customers about sales and promotions, fostering a positive shopping experience.
- Recommended merchandise tailored to customer needs, enhancing satisfaction and loyalty.
- Exchanged and returned merchandise for customers quickly and efficiently.
- Ensured modifications were applied effectively to solve customer concerns.
- Trained new employees on service policies, ensuring consistent service quality and adherence to standards.
Sales Agent
Direct TV
Phoenix
2015.06 - 2015.11
- Extended customer subscriptions offering discounts and promotions to ensure high customer retention rates.
- Engaged customers by informing them about sales and promotions.
- Issued credits and made exceptions to customer policies to uphold customer satisfaction.
- Resolved customer problems by confirming appropriate changes.
Cashier
Jack In The Box
Peoria
2014.05 - 2014.10
- Operated cash register accurately to ensure efficient transaction processing.
- Delivered professional and courteous service to enhance customer satisfaction.
- Maintained clean and organized work area and lobby to create welcoming environment for customers.
- Rotated stock regularly in the storage area to ensure product freshness.
Education
High School Diploma -
Ombudsman - Charter Northwest High Schoo
Phoenix, AZSkills
- Customer relationship management
- Organizational skills
- Attention to detail
- Problem solving
- Team collaboration
- Sales proficiency
- Dependability
- Active listening
- Courteous demeanor
- Energetic attitude
Timeline
Scheduler
Southwest Medical Imaging
2023.02 - 2026.02
Solution Center Representative
Nationwide
2022.12 - 2023.01
Intake Specialist
Lincoln Financial Group
2021.11 - 2022.09
Scheduler
Simon Med Imaging
2019.06 - 2020.08
Front End and Scheduling Supervisor
Sun Radiology
2016.05 - 2019.05
Sales lead
Styles
2016.02 - 2017.11
Sales Agent
Direct TV
2015.06 - 2015.11
Sales Lead Associate
Crazy 8
2014.11 - 2016.04
Cashier
Jack In The Box
2014.05 - 2014.10
High School Diploma -
Ombudsman - Charter Northwest High Schoo