Angela Reyna
Peoria
Summary
Enthusiastic professional with hands on experience on delegating conflict for best patient care. Skilled with balancing customer service while maintaining a friendly, energetic and professional manner. Superior telephone etiquette and strong communication skills. Seeking a position to utilize skills and develop new professional traits.
Overview
12
12
years of professional experience
Work History
Scheduler
Southwest Medical Imaging
Peoria
02.2023 - 02.2026
- Coordinated patient scheduling for imaging services across multiple locations, ensuring optimal appointment availability and patient access.
- Utilized scheduling software to track and adjust patient appointments, enhancing accuracy and minimizing scheduling conflicts.
- Communicated with patients to confirm appointments and provide necessary instructions.
- Updated patient records and maintained confidentiality in compliance with regulations.
Solution Center Representative
Nationwide
Peoria
12.2022 - 01.2023
- Engaged customers and delivered exceptional service by clearly explaining document details.
- Maintained positive attitude and de-escalated client issues, fostering a calm resolution during crises.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs..
- Supported customer requests and resolved inquiries, contributing to overall satisfaction.
Intake Specialist
Lincoln Financial Group
Phoenix
11.2021 - 09.2022
- Maintained positive attitude to de-escalate clients during crisis situations, fostering a supportive environment.
- Screened applicants, collecting demographic and historical data to facilitate accurate assessments.
- Issued, gathered, and inspected intake forms to verify information on claims, ensuring compliance and accuracy.
- Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Scheduler
Simon Med Imaging
Phoenix
06.2019 - 08.2020
- Scheduled client appointments to enhance service delivery.
- Collected demographics and insurance information to facilitate comprehensive patient care.
- Requested and obtained medical records.
- Delivered customer service through effective communication and follow-ups to improve client satisfaction.
- Planned and delegated work to meet project and production goals.
Front End and Scheduling Supervisor
Sun Radiology
Peoria
05.2016 - 05.2019
- Managed schedule for employees and techs.
- Developed effective scheduling processes to achieve production objectives.
- Interventional scheduler for biopsies and requested sedation.
- Compiled daily reports on no-shows and cancellations to identify scheduling trends.
- Generated hourly reports of scheduled exams and call volumes to track operational flow.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Gathered and reconciled patient payments to ensure accuracy.
Sales lead
Styles
Peoria
02.2016 - 11.2017
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Minimized store losses through proactive awareness and attention to detail.
- Cross-trained to enhance team flexibility and supported customer service representatives.
- Collaborated with team to manage cashier duties, assist with products, and maintain cleanliness.
- Functioned as the company's only bilingual Spanish/English customer service representative.
- Replenished merchandise shelves with items from the stockroom.
Sales Lead Associate
Crazy 8
Peoria
11.2014 - 04.2016
- Engaged customers about sales and promotions, fostering a positive shopping experience.
- Recommended merchandise tailored to customer needs, enhancing satisfaction and loyalty.
- Exchanged and returned merchandise for customers quickly and efficiently.
- Ensured modifications were applied effectively to solve customer concerns.
- Trained new employees on service policies, ensuring consistent service quality and adherence to standards.
Sales Agent
Direct TV
Phoenix
06.2015 - 11.2015
- Extended customer subscriptions offering discounts and promotions to ensure high customer retention rates.
- Engaged customers by informing them about sales and promotions.
- Issued credits and made exceptions to customer policies to uphold customer satisfaction.
- Resolved customer problems by confirming appropriate changes.
Cashier
Jack In The Box
Peoria
05.2014 - 10.2014
- Operated cash register accurately to ensure efficient transaction processing.
- Delivered professional and courteous service to enhance customer satisfaction.
- Maintained clean and organized work area and lobby to create welcoming environment for customers.
- Rotated stock regularly in the storage area to ensure product freshness.
Education
High School Diploma -
Ombudsman - Charter Northwest High Schoo
Phoenix, AZSkills
- Customer relationship management
- Organizational skills
- Attention to detail
- Problem solving
- Team collaboration
- Sales proficiency
- Dependability
- Active listening
- Courteous demeanor
- Energetic attitude
Timeline
Scheduler
Southwest Medical Imaging
02.2023 - 02.2026
Solution Center Representative
Nationwide
12.2022 - 01.2023
Intake Specialist
Lincoln Financial Group
11.2021 - 09.2022
Scheduler
Simon Med Imaging
06.2019 - 08.2020
Front End and Scheduling Supervisor
Sun Radiology
05.2016 - 05.2019
Sales lead
Styles
02.2016 - 11.2017
Sales Agent
Direct TV
06.2015 - 11.2015
Sales Lead Associate
Crazy 8
11.2014 - 04.2016
Cashier
Jack In The Box
05.2014 - 10.2014
High School Diploma -
Ombudsman - Charter Northwest High Schoo