Angela Wickwire
Tucson
Summary
INTERNATIONAL PROGRAM COORDINATOR
Bilingual English-Spanish professional with extensive experience supporting international programs, stakeholder engagement, logistics coordination, reporting, financial administration, and cross-cultural communications across the United States and Latin America. Industrial Engineerwith experience coordinating educational initiatives, managing operational activities, preparing detailed reports, supporting government-related projects, and working with diverse stakeholders. Proven ability to manage multiple priorities, support training and program activities, maintain confidential records, and contribute to successful project implementation
Overview
26
26
years of professional experience
Work History
Regional Director
Silver Wings Student Counselors
Tunja, Colombia
10.2010 - 01.2014
- Coordinated student enrollment and documentation processes.
- Assisted clients with visa and application requirements.
- Maintained confidential records and case files.
- Tracked application progress and deadlines.
- Prepared reports and correspondence.
Franchise Owner/ Operation Manager
Kumon Institute of Education of Colombia
Tunja, Colombia
08.2010 - 01.2014
- Managed daily business operations.
- Maintained financial and administrative records.
- Coordinated schedules and educational activities.
- Managed customer relationships and enrollment records.
- Prepared reports regarding operational performance.
- Supervised administrative functions and office activities.
Bilingual Service Specialist
Progressive Insurance Auto
Tucson
04.2025 - Current
- Deliver customer service in both English and Spanish.
- Provide customer support regarding automobile insurance policies, coverage, billing, and payment options.
- Explain policy information and company procedures to customers.
- Review customer accounts and update information in automated systems.
- Research and resolve billing discrepancies and account issues.
- Maintain accurate electronic records and documentation.
- Process transactions while ensuring compliance with company guidelines.
- Utilize multiple software systems simultaneously to document customer interactions.
Tax Expert
JDA Professional Services
Tucson
02.2026 - 04.2026
- Guided clients in developing tax planning and compliance strategies to optimize financial outcomes.
- Researched tax regulations and updates to provide informed advisement to clients.
- Prepared and filed tax returns for individual and business clients.
- Partnered with team members to improve service delivery and streamline processes.
- Educated clients on potential deductions and credits available to them.
- Utilized tax software to streamline filing processes and data management.
Accounting Assistant & Tax Preparer
MHR Accounting & Tax Consulting
Tucson
03.2020 - 10.2025
- Prepared individual income tax returns for clients, ensuring accuracy and compliance with tax regulations.
- Processed accounts payable and accounts receivable transactions, contributing to timely financial reporting.
- Organized and updated financial records and client files for easy access.
- Performed data entry using QuickBooks and accounting software.
- Prepared reports and reconciliations for business clients.
- Conducted monthly bank account reconciliations.
- Reviewed financial records for completeness and accuracy.
- Assisted business owners with bookkeeping and financial documentation, facilitating improved financial organization.
- Maintained electronic filing systems and financial records.
- Supported multiple client accounts simultaneously while meeting deadlines.
Spanish- English Linguist
Kace Company
Tucson
05.2020 - 05.2025
- Prepared accurate written translations and transcriptions from Spanish to English.
- Ensured quality control and accuracy of written materials, enhancing reliability for stakeholders.
- Reviewed electronic communications and prepared detailed reports to document key findings.
- Maintained confidential records and information in accordance with established procedures.
- Organized and managed large volumes of information and documentation to facilitate efficient access and retrieval.
- Utilized database and reporting systems to document work activities.
- Coordinated multiple assignments while meeting strict deadlines.
Program Support Specialist
Lutheran Social Services of the Southwest
Tucson
08.2019 - 03.2020
- Coordinated schedules and transportation arrangements for staff and clients.
- Maintained case documentation and records.
- Prepared written reports for case managers and court proceedings.
- Tracked client interactions and program activities.
- Managed calendars and visitation schedules.
- Ensured timely and accurate completion of administrative records.
- Communicated with multiple stakeholders including case managers, families, and agency personnel.
- Maintained confidential records in accordance with agency requirements.
Accounting & Tax Assistant
MHR Accounting
Tucson
01.2016 - 08.2019
- Processed bookkeeping transactions for multiple business clients.
- Maintained accounting records and electronic files.
- Assisted with accounts payable and receivable functions.
- Entered and verified financial information in accounting systems.
- Prepared tax documentation and supporting records.
- Generated reports using accounting software.
- Assisted in maintaining accurate client databases.
- Performed administrative support functions and document management.
Bilingual - Spanish Captioning Assistant
Caption Call- Sorensen Communications
Tucson
08.2015 - 08.2018
- Reviewed and edited captions for clarity and accuracy before final delivery.
- Assisted in ensuring compliance with accessibility standards for captioning services.
- Transcribed audio content into accurate captions for live calls.
Business Consultant
Nivelatic Education & Learning Center
Medellin, Colombia
08.2014 - 08.2015
- Assisted in development of operational procedures and business processes.
- Coordinated project activities with team members and stakeholders.
- Prepared documentation supporting educational program development.
- Participated in planning and implementation activities.
Events Coordinator
Colombian Cultural Center
Phoenix
04.2014 - 06.2014
- Coordinated logistics and administrative activities for a large community event.
- Maintained records related to sponsors and volunteers.
- Assisted with scheduling and communications.
- Organized event documentation and operational materials.
Operations & Logistic Manager/Director of Purchasing
Industrias Alimenticias Aretama S.A.
Bogota, Colombia
03.2000 - 11.2005
- Managed operations, logistics, purchasing, and distribution functions.
- Monitored budgets and operational expenditures.
- Prepared operational and financial reports.
- Maintained supplier records and procurement documentation.
- Coordinated transportation and distribution activities.
- Developed process improvement initiatives and cost-reduction programs.
- Managed relationships with suppliers and commercial partners.
- Maintained operational records and performance metrics.
Education
Certificate - Spanish- Englisgh Translation Certificate
The University of Arizona
Tucson, AZ12-2022
Certificate - Certificate II in Business
Viva College Australia
Brisbane, Australia08-2009
Certificate - Diploma in Logistics of The Supply Chain For Mass
Colombian University of Engineering
Bogota, Colombia12-2002
Bachelor of Science - Bachelor of Industrial Engineering
Colombian University of Engineering
Bogota, Colombia03-2000
Skills
- Administrative Support
- Records Management
- Document Control
- Financial Administration
- Accounts Payable/Receivable
- Data management
- Report Preparation
- Travel Coordination
- Customer Service
- Time Management
- Payroll Support
- Scheduling Coordination
- Budget Monitoring
- QuickBooks
- Microsoft Excel
- Microsoft Word
- Business Operations
- Logistics Coordination
- Bilingual English-Spanish
Complementary Trainning
The University of Arizona
Immigration Law for Interpreters Tucson, Arizona | May 2024
Basic HACCP training Tucson, Arizona | May 2023
State of California
Department of Justice Certification San Rafel, California | Sep 2022
VITA/TCE Training Program, Internal Revenue Service Tucson, Arizona | Jan – Feb 2018
Customer Relationship Management (CRM) Bogota, Colombia | Aug – Sept 2013
Environmental Management and Education Bogota, Colombia | Sep – Oct 2010
Kumon Instructor Development Program Bogota, Colombia | Jul – Aug 2010
“PROGRAMA YO” Leadership Development Course Bogota, Colombia | Jan 2004
Volunteering
Catholic Community Services, Casa Alitas Program Tucson, AZ | April 2019 – Present
Staff reception area and welcome newly arriving migrant families. Conduct intake interviews and fill out documentation for new arrivals. Check in visitors to the shelter and receive donations of clothing and household items. Help direct other volunteers as needed.
Catholic Community Services, VITA Program Tucson, AZ | February – April 2018
Served as volunteer staff for the VITA (Volunteer Income Tax Assistance) program. Prepared tax returns for qualifying individuals and families in the Tucson area.
Timeline
Tax Expert
JDA Professional Services
02.2026 - 04.2026
Bilingual Service Specialist
Progressive Insurance Auto
04.2025 - Current
Spanish- English Linguist
Kace Company
05.2020 - 05.2025
Accounting Assistant & Tax Preparer
MHR Accounting & Tax Consulting
03.2020 - 10.2025
Program Support Specialist
Lutheran Social Services of the Southwest
08.2019 - 03.2020
Accounting & Tax Assistant
MHR Accounting
01.2016 - 08.2019
Bilingual - Spanish Captioning Assistant
Caption Call- Sorensen Communications
08.2015 - 08.2018
Business Consultant
Nivelatic Education & Learning Center
08.2014 - 08.2015
Events Coordinator
Colombian Cultural Center
04.2014 - 06.2014
Regional Director
Silver Wings Student Counselors
10.2010 - 01.2014
Franchise Owner/ Operation Manager
Kumon Institute of Education of Colombia
08.2010 - 01.2014
Operations & Logistic Manager/Director of Purchasing
Industrias Alimenticias Aretama S.A.
03.2000 - 11.2005
Certificate - Spanish- Englisgh Translation Certificate
The University of Arizona
Certificate - Certificate II in Business
Viva College Australia
Certificate - Diploma in Logistics of The Supply Chain For Mass
Colombian University of Engineering
Bachelor of Science - Bachelor of Industrial Engineering
Colombian University of Engineering