Angelia Arend
Peoria
Summary
Results-driven professional with a strong background in counseling and sales. Known for building robust relationships and implementing effective strategies that promote mental health awareness and student success. Seeking to leverage adaptable selling techniques and conflict resolution skills to enhance student support programs.
Overview
9
9
years of professional experience
Work History
School counselor
Westwind Elementary
Glendale
07.2025 - Current
- Conducted individual counseling sessions for students experiencing academic challenges.
- Facilitated group workshops focused on social skills and conflict resolution.
- Collaborated with teachers to effectively address student behavioral issues.
- Assisted in developing school-wide programs that promoted mental health awareness.
- Implemented strategies supporting students.
Sales Associate
Stone Creek Furniture
Scottsdale
03.2017 - 07.2020
- Assisted customers with product selection and inquiries.
- Engaged customers through effective communication and product knowledge.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Upsold additional items based on customer interests and needs.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Built and maintained relationships with peers and upper management to drive team success.
- Provided accurate information about products, prices and services.
- Processed sales transactions efficiently using point-of-sale systems.
- Participated in promotional events to boost product visibility and sales.
- Collaborated with team members to meet store goals and standards.
- Provided exceptional customer service to enhance shopping experience.
- Greeted customers and provided exceptional customer service.
- Aided students in college and career readiness process, helping with course selection and career assessments.
- Performed outreach activities within the school community to increase awareness about available counseling services.
- Coordinated crisis interventions for students facing difficult life situations.
Education
M.D. - Organizational Leadership
Grand Canyon University
Phoenix, AZ01-2021
Counseling Psychology
University of Southern California
Los Angeles, CA01-2019
Master of Arts - Psychology
Illinois State University
Normal, IL08-1995
Skills
- Sales strategy development
- Closing techniques
- Product description
- Follow-up communications
- Customer relationship building
- Exceeds sales goals
- Closing sales
- Product knowledge
- Point-of-sale operation
- Upselling techniques
- Relationship building
- Team collaboration
- Conflict resolution
- Effective communication
- Active listening
- Problem solving
- Adaptive selling techniques
- Up-selling
- Objection handling
Timeline
School counselor
Westwind Elementary
07.2025 - Current
Sales Associate
Stone Creek Furniture
03.2017 - 07.2020
M.D. - Organizational Leadership
Grand Canyon University
Counseling Psychology
University of Southern California
Master of Arts - Psychology
Illinois State University