Angelica Casillas
Glendale
Summary
Healthcare professional with focus on radiology scheduling, known for optimizing appointment systems and improving patient flow. Strong emphasis on teamwork and achieving goals, adaptable to changing demands. Trusted for efficient coordination and detailed scheduling management.
Overview
8
8
years of professional experience
Work History
Radiology Scheduler
SMIL
08.2023 - Current
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Improved patient satisfaction with timely and accurate appointment confirmations and reminders.
- Provided excellent customer service to patients, answering inquiries about radiology procedures and billing processes promptly and accurately.
- Assisted in maintaining up-to-date patient records by diligently updating demographic information and insurance details.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
- Retrieved medical data for physicians and patients.
- Studied and researched various medical terms as well as software and coding systems.
Front Office Receptionist
Village Medical
12.2020 - 07.2023
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
- Scheduled, coordinated and confirmed appointments and meetings.
Medical Records Clerk/Medical Front Office Receptionist
Velda Rose Medical Center
01.2018 - 12.2020
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
- Collaborated with healthcare providers to update patient information, improving quality of care.
- Improved patient satisfaction by quickly addressing requests for medical information.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed clerical duties and tasks for clinic administration.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Education
High School Diploma -
Globe High School
Globe, AZ06-2013
Skills
- Medical office experience
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Data entry proficiency
- Radiology procedures
- Problem-solving
- Multitasking
- Effective communication
- Relationship building
- Team building
- Self motivation
- Medical terminology
Timeline
Radiology Scheduler
SMIL
08.2023 - Current
Front Office Receptionist
Village Medical
12.2020 - 07.2023
Medical Records Clerk/Medical Front Office Receptionist
Velda Rose Medical Center
01.2018 - 12.2020
High School Diploma -
Globe High School
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