Angelica Estrada
Tolleson
Summary
Dependable Patient Services Specialist serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
8
8
years of professional experience
Work History
Patient Service Specialist
Select Medical
02.2025 - Current
- Assisted patients with appointment scheduling and registration processes.
- Managed patient inquiries and provided information regarding services and procedures.
- Processed insurance verification and updated patient records in electronic systems.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Utilized electronic health record systems to maintain accurate patient documentation and track appointments.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
Patient Service Specialist
American Vision Partners
08.2024 - 01.2025
- Ensured compliance with health regulations and maintained confidentiality of patient information.
- Collaborated with team members to streamline administrative workflows for improved efficiency.
- Supported billing processes by collecting payments and addressing outstanding balances.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
Amazon
Dispatch Operations Specialist
11.2023 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Bilingual Patient Services Specialist
Centauri Health Solutions
08.2019 - 09.2023
- Facilitated patient scheduling and appointment management through electronic health record systems.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Resolved patient inquiries and concerns, ensuring a positive experience and adherence to protocols.
- Implemented process improvements to streamline patient intake procedures, increasing efficiency.
- Trained new staff on office procedures, policies, and patient management tools to ensure compliance.
- Led initiatives to improve patient engagement strategies, resulting in higher satisfaction ratings.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
Auto Insurance Agent
Amax Insurance
09.2017 - 09.2018
- Developed tailored insurance solutions to meet client needs and enhance satisfaction.
- Analyzed policy coverage options, guiding clients in making informed decisions.
- Managed claims processing, ensuring timely resolution and communication with stakeholders.
- Provided training and mentorship to junior agents, fostering a collaborative team environment.
- Collaborated with underwriters to assess risk factors and optimize policy pricing strategies.
- Facilitated smooth policy renewals by proactively identifying and addressing potential issues before they escalated, ensuring client satisfaction.
- Achieved consistent growth in annual policy sales through effective cross-selling and upselling techniques.
Education
High School Diploma -
Sunnyside High School
Tucson, AZSkills
- Patient scheduling
- Insurance verification
- Electronic health records
- HIPAA compliance
- Customer service excellence
- Patient engagement strategies
- Training and mentoring staff
- Fast-paced adaptability
- Medical terminology
- Patient registration
- Bilingual communication
- Fluent bilingualism
Languages
Spanish
Full Professional
Timeline
Patient Service Specialist
Select Medical
02.2025 - Current
Patient Service Specialist
American Vision Partners
08.2024 - 01.2025
Amazon
Dispatch Operations Specialist
11.2023 - 07.2024
Bilingual Patient Services Specialist
Centauri Health Solutions
08.2019 - 09.2023
Auto Insurance Agent
Amax Insurance
09.2017 - 09.2018
High School Diploma -
Sunnyside High School