Angelica Gandara
Glendale
Summary
Pursued opportunities within organizations to leverage talents and skills for mutual growth.
Overview
18
18
years of professional experience
Work History
Advocate
Conifer Health Solution
06.2024 - Current
- Responsible for screening self-pay patients at hospital bedside for eligibility in various governmental and non-governmental programs. Responsible for identifying all sources of potential payors including auto insurance, Workers' Compensation, commercial insurance, private insurance, TPL, etc. to route account appropriately in the Patient Accounting environment. Also responsible for obtaining and completing the Confidential Financial Statement form and assisting patients in the process of applying for any benefits for which they may be eligible.
Advocate
Keogh Health Connection
02.2020 - 08.2022
- The 2MATCH Advocate provides support for the 2MATCH Accountable Healthcare Community (AHC) Program which seeks to address health-related social needs identified by Medicare and Medicaid beneficiaries (beneficiaries) who are receiving or have received care in the 2MATCH Clinical Delivery Sites located in the Phoenix metropolitan area. The 2MATCH Advocate will work primarily in St. Joseph’s Hospital and Medical Center and participating outpatient clinics located throughout the designated service area to support the needs of the project, support clinical staff and community partners in the field, and provide assistance by phone or in-person to high-risk beneficiaries by connecting them to community services to meet their identified health-related social needs. The 2MATCH Advocates will report to the 2MATCH Advocate Supervisor and will work in collaboration with the Dignity Health 2MATCH Program Staff to meet the outcomes of the project. They will be knowledgeable of the 2MATCH Program screening and navigation guidelines as well as with Healthify, the non-CMS Data System that will be utilized in the program.
Customer Service Representative (CSR)
State of Arizona - Child Care Administration
04.2017 - 02.2018
- Under general supervision performed customer service function as directed by Unit Supervisor. Greeted and assessed purpose of clients and visitors to the Child Care Agency. Performed all general office front office function and all special duties as assigned by Unit Supervisor and/or Program Directors. Participated in all pilot programs to be implemented throughout the State of Arizona Child Care Administration offices to include but not limited collect data, count client and visits, implementation of new application and process. Provide feedback from the first line of contact position. Assist clients to prepare for the application process; register application and check for prior client history in AZCAATs; establish new file or obtain existing file. Set up system for purging files and complete process timely to prepare for archives according to DES policy.
Administrative Assistant
Ranstad-Child Care Administration
08.2016 - 04.2017
- Assisting the unit in entering individual’s information through multiple background check databases and in maintaining the Central Registry and additional background information to be used to screen staff in Licensed and Certified child care facilities. Maintaining provider files with current background check results. Receive, date stamp and distribute mail for the unit. Assisting with preparing correspondence to providers. Frequently updating background request information into Excel database. Collecting and organizing data for weekly reports. Researching files to obtain specific information for contract administrators. Working with material of confidential nature on a daily basis. Assisting with maintaining and organizing office supplies as needed. Answer incoming calls and inquiries when coverage is needed regarding child care payments and contracts and routing them to the appropriate staff member. Providing administrative and clerical support to the unit as needed.
Customer Service Representative
Sin Limite Wireless
01.2012 - 01.2013
- Duties included providing customer service to clients over the phone or in person. Processing payments. Activating phones for customers. Answer incoming calls and making outgoing calls for client follow up.
Customer Service Representative
Electra Communications
01.2008 - 01.2009
- Duties included customer service to clients over the phone or in person. Processing payments. Activating phones for customers. Answer incoming calls and making outgoing calls for client follow up.
Cashier
Walmart
01.2008 - 01.2008
- Duties included running a cash register to check out customer. Accepting payments by cash or card. Interacting with customers on a daily basis and providing customer service in person.
Education
High School Diploma - General Studies
Belford High School
01.2008
Skills
- Microsoft Access
- Ability to maintain confidentiality
- Ability to prepare correspondence, reports and memos
- Ability to perform complex office and clerical procedures and practices
- Collecting and organizing data
- Excellent oral and written communication
- Screening and routing incoming correspondence and requests
- Ability to work independently with minimal supervision and instruction
- Bilingual English and Spanish
- Skills in operating computer/keyboard and various office equipment/Fax/Copy Machine/Scanning
- Excellent customer service and telephone etiquette
- Data entry/10 key by touch
- Ability to type 40 wpm with minimal errors
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Ability to make decisions regarding sequence and priority of assigned tasks to meet deadlines
- Ability to sort, arrange, and file documents with proper case file/ File In Alpha/Numeric Order
- Maintaining and updating office and client files
- Great organizational skills
- Ability to multi-task
- Ability to operate a cash register
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Advocate
Conifer Health Solution
06.2024 - Current
Advocate
Keogh Health Connection
02.2020 - 08.2022
Customer Service Representative (CSR)
State of Arizona - Child Care Administration
04.2017 - 02.2018
Administrative Assistant
Ranstad-Child Care Administration
08.2016 - 04.2017
Customer Service Representative
Sin Limite Wireless
01.2012 - 01.2013
Customer Service Representative
Electra Communications
01.2008 - 01.2009
Cashier
Walmart
01.2008 - 01.2008
High School Diploma - General Studies
Belford High School