Angelica Gonzalez
Buckeye
Summary
Dynamic Customer Returns Associate with a proven track record at Amazon, excelling in complaint handling and data entry. Expertly processed returns while enhancing customer satisfaction and operational efficiency. Skilled in Microsoft Office and adept at multitasking, I consistently identified solutions to complex problems, ensuring accurate documentation and effective communication.
Overview
3
3
years of professional experience
Work History
Customer Returns Associate
Amazon
6395 N Sarival Ave Litchfield Park, AZ 85340
06.2023 - Current
- Process customer returns efficiently, ensuring adherence to company policies and procedures.
- Assist in evaluating returned products for damage or defects to determine restocking eligibility.
- Maintain accurate records of all return transactions in inventory management system.
- Communicate with customers regarding return status and resolution options to enhance satisfaction.
- Adapt quickly to new systems and technologies for tracking customer returns effectively.
- Analyzed complex problems to identify effective solutions and improve operational efficiency.
Education
High School Diploma -
West Point High School
11620 W Encanto Avondale, Az 8539205-2023
Skills
- Organization
- Microsoft office
- Documentation
- Complaint handling
- Telephone skills
- Data entry
- Material handling
- Product inspection
- Multitasking
- Computer skills
Timeline
Customer Returns Associate
Amazon
06.2023 - Current
High School Diploma -
West Point High School