- Trauma and PTSD
- Perinatal and Maternal Mental Health
- Multicultural Counseling
- Life transitions and adjustment
- Family Systems and parenting support
Angelica Hasan
Surprise,AZ
Summary
Compassionate and culturally responsive Clinical Mental Health Counseling graduate student with a strong foundation in trauma-informed care, behavioral health, and client-centered support. Currently pursuing a Master of Science in Clinical Mental Health Counseling with a 4.0 GPA. Demonstrates over eight years of experience providing care and support to diverse populations, including children, families, and individuals with developmental and behavioral challenges. Skilled in building therapeutic rapport, implementing behavior intervention strategies, and supporting emotional and social development. Committed to fostering a safe, inclusive environment grounded in cultural humility, with a passion for working with individuals impacted by trauma and life transitions. Seeking a practicum/internship opportunity to further develop clinical counseling skills and provide ethical, evidence-based care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Best Western Hotel
Remote
05.2025 - 01.2026
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed escalated calls effectively by reaching solutions that satisfied both the customer and the company.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled customer inquiries regarding products, services, and company information.
- Helped drive sales by recommending products and services tailored to each customer’s needs.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Behavior Technician
Arizona Autism Charter School
Peoria, AZ
08.2021 - 10.2023
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Collaborated with a multidisciplinary team to address the evolving needs of children and their families.
- Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Coached clients in developing and implementing effective social skills and behavior modification strategies.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
Program Coordinator
Happy Home Care
Surprise, AZ
04.2018 - 01.2022
- Created staff work schedules so each shift had appropriate number of employees for coverage.
- Enhanced operational workflows, leading to smoother daily routines and less stress for both staff and residents.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Facilitated community integration for residents by organizing outings and activities that promoted social interactions.
- Mentored new staff members, providing support and guidance in order to foster professional growth and development within their roles.
- Conducted regular staff meetings to communicate updates and gather feedback, fostering collaborative team atmosphere.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Initiated volunteer program that enriched lives of residents by providing additional social and recreational opportunities.
- Reduced staff turnover by providing comprehensive training programs and fostering a supportive work environment.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Assisted residents with basic hygiene and healthcare needs.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
Behavioral Coach
New Hope Of Arizona
Phoenix, AZ
01.2020 - 08.2021
- Administered and monitored medications in accordance with agency regulations, policies and procedures.
- Mentored new hires by sharing best practices and insights gained from years of experience in the field, fostering a collaborative team environment.
- Developed customized behavioral intervention plans, resulting in more efficient goal attainment for clients.
- Strengthened relationships with local service providers through regular networking events, enhancing referral options for clients in need of additional support.
- Improved client satisfaction by implementing personalized coaching techniques and strategies.
- Boosted client retention rates by consistently demonstrating empathy, understanding, and genuine concern for their well-being throughout the coaching process.
Education
Master of Science - Clinical Mental Health Counselin
Grand Canyon University
Phoenix, AZ09-2027
Bachelor of Science - Behavioral Health Sciences
Grand Canyon University
Phoenix, AZ04-2022
Associate of Applied Science - Behavioral Health Emphasis Mental Health
Glendale Community College
Glendale, CA05-2019
Skills
- Therapeutic rapport building
- Strategic issue analysis
- Active listening and Empathetic communication
- Motivational interviewing (basic proficiency)
- Case documentation and data collection
- Crisis de-escalation
- Staff supervision
- Psychoeducation
- Administrative duties
- Policy and procedure implementation
- Strengths-based and client-based approaches
- Functional behavior assessments
- Team collaboration and leadership
- Treatment planning and implementation
Personal Information
Certification
Management Training - Jan 2018
Certified Trauma Support Specialist (Annually renewal)
RBT - Registered Behavior Technician (Annually renewal)
Mental Health First Aid (2025)
CPR/First Aid Certification (2025)
Mandated Reporter Training (Arizona) (July 2025)
Interests
Timeline
Customer Service Representative
Best Western Hotel
05.2025 - 01.2026
Behavior Technician
Arizona Autism Charter School
08.2021 - 10.2023
Behavioral Coach
New Hope Of Arizona
01.2020 - 08.2021
Program Coordinator
Happy Home Care
04.2018 - 01.2022
Bachelor of Science - Behavioral Health Sciences
Grand Canyon University
Associate of Applied Science - Behavioral Health Emphasis Mental Health
Glendale Community College
Master of Science - Clinical Mental Health Counselin
Grand Canyon University