Angelica Perez
Chandler
Summary
Talented Partner with 10+ years of industry experience. Highly skilled at handling all types of issues successfully. Known for effective problem-solving and goal-oriented planning. Results-oriented with keen eye for detail and superior customer satisfaction ratings. Strong organizational skills with ability to manage multiple tasks and priorities simultaneously. Dependable and conscientious individual who is attentive to detail and produces quality work. Bilingual fluency in English and Spanish.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Wingstop
03.2025 - Current
- Managed employee reviews, training, schedules.
- Managed a team by fostering a positive work environment and high employee satisfaction.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Recruits in hiring and training of team members.
- Maintained inventory to minimize waste/costs associated with excess product storage.
Assistant Manager
Taco Bell
04.2024 - 03.2025
- Assisted in managing inventory levels to ensure product availability while minimizing waste.
- Trained and mentored team members on operational procedures, enhancing overall team efficiency.
- Resolved customer complaints efficiently, ensuring service recovery and maintaining customer satisfaction.
- Monitored food safety and sanitation standards, ensuring compliance with health regulations.
- Managed daily cash handling processes, ensuring adherence to financial controls and security measures.
Operating Partner
Whataburger
06.2021 - 02.2024
- Oversaw preparation and delivery of products, restaurant repair and maintenance, team management, inventory management, and customer relation
- Have excellent customer relations and service skills.
- Enhanced employee retention rates by creating positive work culture with open communication channels and career development opportunities.
- Maintained inventory management systems, minimizing waste while maintaining optimal stock levels for day-to-day operations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited and hired qualified candidates to fill vacancies.
Shift Manager
Whataburger Restaurants LLC
10.2016 - 06.2021
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
Shift Manager
Peter Piper Pizza
11.2015 - 10.2016
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into team.
Front of House
Smashburger
12.2014 - 04.2015
- Cleaned tables after patrons finished eating
- Served food and remained aware of customers' needs.
- Organized and detail-oriented with strong work ethic.
- Self-motivated, with strong sense of personal responsibility.
- Worked well in team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
Shift Manager
Muy Pizza Hut
12.2010 - 07.2014
- Responsible for overseeing and managing employees
- Utilized trouble shooting skills to resolve customer and store issues
- Maintained workable and safe work environment.
- Promoted positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
High School Diploma -
Yuma High School
Yuma, AZ12.2002
Skills
- Word/Excel/PowerPoint
- Display professional manner and image
- Management (10 years)
- Restaurant experience (10 years)
- Guest service (10 years)
- Restaurant management
- Food preparation
- Inventory control
- Team management
- Hospitality
- Shift management
- Supervising experience
- Cash handling
- Leadership
- Sales
- Typing
- Food service
- Food safety
- POS
- Teaching
- Schedule oversight/management
- Employee Coaching and Mentoring
- Performance Evaluations
- Team player
Additional Information
Excellent customer service skills in both English and Spanish. Great phone and in person etiquette.
Certification
- ServSafe
- Driver's License
Languages
Spanish
Native or Bilingual
Relocation
- Phoenix, AZ
- Tempe, AZ
- Scottsdale, AZ
- Maricopa, AZ
- Queen Creek, AZ
- Mesa, AZ
Timeline
General Manager
Wingstop
03.2025 - Current
Assistant Manager
Taco Bell
04.2024 - 03.2025
Operating Partner
Whataburger
06.2021 - 02.2024
Shift Manager
Whataburger Restaurants LLC
10.2016 - 06.2021
Shift Manager
Peter Piper Pizza
11.2015 - 10.2016
Front of House
Smashburger
12.2014 - 04.2015
Shift Manager
Muy Pizza Hut
12.2010 - 07.2014
High School Diploma -
Yuma High School