ANGELICA POSADA
Mesa
Summary
Dynamic KYC QC Senior Analyst at City National Bank with a proven track record in quality control and compliance. Bilingual in English and Spanish, I excel in client due diligence and regulatory adherence. Recognized for enhancing team performance and developing innovative solutions, I bring strong leadership and problem-solving skills to drive operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
KYC QC Senior Analyst
City National Bank
Phoenix
06.2025 - Current
- Executed comprehensive reviews of onboarding KYC files to maintain quality standards.
- Trained new QC analysts on quality control protocols and industry best practices.
- Assisted in developing and implementing quality assurance policies, objectives, and procedures.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
KYC Analyst
City National Bank
Phoenix
04.2024 - 06.2025
- Conducted comprehensive client due diligence assessments to ensure regulatory compliance.
- Verified client identities using public records and financial databases.
- Reviewed documentation for adherence to KYC regulations.
- I became a subject matter expert on auto high-risk client types and scenarios, which called for enhanced due diligence prior to account opening.
- Managed the Auto High-Risk Client Support team chat to guide analysts through complex investigations to avoid BSA violations.
- Monitored compliance with business standards and regulatory requirements.
- Developed training materials to facilitate successful adoption of new systems.
- Assisted in training new analysts on KYC, AML, and BSA compliance.
- Established procedures to enhance AML and KYC operations.
Small Business & Consumer Lending Processor II
City National Bank
Phoenix
08.2022 - 04.2024
- Processed a diverse range of loan applications for consumers and commercial entities.
- Acquired comprehensive knowledge of all SBC products, including credit cards and real estate transactions.
- Reviewed entity documentation to assess risk and authority of signers.
- Coordinated with multiple business units to gather information for conditional loan approvals.
- Ensured adherence to regulatory standards and internal policies during loan processing.
- Collaborated with underwriters and third parties to expedite loan approvals and funding.
- Consistently processed high volumes of loan applications while meeting SLA deadlines.
- Participated in beta testing for new SBC processing platform, NCINO.
Mortgage Loan Processor II
City National Bank
Phoenix
03.2021 - 08.2022
- Ensured security and privacy for high-profile clients by maintaining compliance with lender regulations.
- Reviewed all files prior to company service level agreements to guarantee accuracy.
- Facilitated timely and precise processing of mortgage loan applications through effective communication with underwriting, insurance, title, closing, and funding teams.
- Processed complex loan types including NY CEMA, Technical Refinances, and Co-Op loans involving LLC and Trust borrowers.
Home Loan Processor
Penny Mac Loan Services
Phoenix
10.2020 - 03.2021
- Reviewed loan applications and documents to identify origination and processing inaccuracies.
- Cultivated communication skills by de-escalating stressful borrower situations over the phone.
- Enhanced customer service by requesting essential documentation and clarifying approval requirements.
- Prioritized tasks and phone calls to reinforce work ethic and achieve daily goals.
Education
B.A. - Business Law
WP. Carey School of Business, Barrett, The Honors College, Arizona State University
AZ, USA05.2020
Skills
- Bilingual: English and Spanish
- Attention to detail
- Quality control and compliance
- Problem-solving
- Data analysis and improvement
- Leadership
- Client due diligence
- Enhanced due diligence
- Regulatory compliance: KYC, AML, BSA, FCC
Awards
- New American University Scholar, Arizona State University, 2016-2020
Certification
- CKYCA
Timeline
KYC QC Senior Analyst
City National Bank
06.2025 - Current
KYC Analyst
City National Bank
04.2024 - 06.2025
Small Business & Consumer Lending Processor II
City National Bank
08.2022 - 04.2024
Mortgage Loan Processor II
City National Bank
03.2021 - 08.2022
Home Loan Processor
Penny Mac Loan Services
10.2020 - 03.2021
B.A. - Business Law
WP. Carey School of Business, Barrett, The Honors College, Arizona State University