Angelica Ruiz
Casa Grande
Summary
Pharmacy professional with 10 years of experience with a solid foundation in specialty medications and patient-focused care. Known for reliability and adaptability in dynamic healthcare environments, with history of fostering collaborative team efforts and achieving meaningful patient outcomes. Utilizes strong organizational skills and attention to detail to ensure operational efficacy. Strong focus on team collaboration and adaptability to changing needs. Reliable with excellent communication skills and commitment to achieving optimal outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Support Advocate
Shields Health Solutions
10.2022 - Current
- Directly communicates with insurance companies to facilitate the approval of medications
- Directly communicates with financial assistance programs to assist patients with unaffordable medication costs
- Effectively communicate across databases, electronic medical records and emails to document patient concerns, prior authorization status and financial assistance needs
- Assist patients in the management of their pharmacy insurance claims
- Work closely with pharmacists and pharmacy liaisons to provide an integrated approach quality patient care
- Apply observations and recommendations to operational issues, increased productivity, quality and customer service standards
- Actively participate in process improvement initiatives
- Specializing in prior authorizations and financial assistance with specialty medications in 7 different disease states such as RA, DM, Anticoagulation, Pulmonology, Osteoporosis, Hepatitis C, and Neurology.
Senior Acute Pharmacy Technician
Banner Health
01.2015 - 10.2022
- Performing routine duties in packaging, distribution, non-sterile
compounding, and record-keeping of pharmaceutical supplies. - Worked under direct supervision of pharmacist in charge, performing routine duties in packaging, distribution, non-sterile compounding, and record-keeping of pharmaceutical supplies.
- Uses automated dispensing technology to restock medications to nursing and ancillary units.
- Restocks medications to all areas outside automated dispensing technology which may include but not limited to medication trays, code carts, RSI kits and anesthesia emergency boxes.
- Serves as a liaison between customer and pharmacist.
- Effectively uses pharmacy computer systems to investigate and respond to missing medication requests.
- Consistently demonstrates ability to assess situations, consider alternatives, and choose appropriate course of action.
- Demonstrates proficiency in preparing compounded intravenous medications, total parenteral nutrition products, and chemotherapeutic agents within compliance with USP /.
- Ensures that the sterile compounding environment and all equipment are cleaned and maintained according to policy.
- Customer service oriented in all contacts with patients, visitors and staff.
Responds to standard requests from internal customers. - Educates and trains peer Pharmacy Technicians, Technician Externs, Technician Trainees, and Volunteers.
Acute Pharmacy Technician
Banner Health
09.2014 - 01.2015
- Directly communicates with insurance companies to facilitate the approval of medications
- Directly communicates with financial assistance programs to assist patients with unaffordable medication costs
- Effectively communicate across databases, electronic medical records and emails to document patient concerns, prior authorization status and financial assistance needs
- Assist patients in the management of their pharmacy insurance claims
- Work closely with pharmacists and pharmacy liaisons to provide an integrated approach quality patient care
- Apply observations and recommendations to operational issues, increased productivity, quality and customer service standards
- Actively participate in process improvement initiatives
- Specializing in prior authorizations and financial assistance with specialty medications in 7 different disease states such as RA, DM, Anticoagulation, Pulmonology, Osteoporosis, Hepatitis C, and Neurology.
Education
CPhT - Pharmacy Technician Program
Arizona College
Mesa, AZ09.2014
Skills
- Problem solving skills
- Organized with strong attention to detail
- High quality work
- Good listener and an empathetic communicator with strong communication skills
- Expert ability to navigate and execute in various EMR's and Pharmacy Dispensing System (Epic and WAM)
- Ability to identify relevant information with a focus on quality
- Work well under deadlines and time pressures
- Reliable, tolerant, and determined
- Work as a member of a close-knit team
- Results-oriented with a positive outlook, and a clear focus on high quality A natural forward-planner who critically assesses own performance
- A natural forward-planner who critically assesses own performance
Certification
- CPhT - Certified Pharmacy Technician 10/2025
- AZ state board of Pharmacy - Pharmacy technician License 10/2026
Timeline
Patient Support Advocate
Shields Health Solutions
10.2022 - Current
Senior Acute Pharmacy Technician
Banner Health
01.2015 - 10.2022
Acute Pharmacy Technician
Banner Health
09.2014 - 01.2015
CPhT - Pharmacy Technician Program
Arizona College
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