ANGELICA RUIZ
Casa Grande,AZ
Summary
Pharmacy professional with 10+ years of experience with a solid foundation in specialty medications and patient-focused care. Prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Known for reliability and adaptability in dynamic healthcare environments, with history of fostering collaborative team efforts and achieving meaningful patient outcomes. Utilizes strong organizational skills and attention to detail to ensure operational efficacy. Strong focus on team collaboration and adaptability to changing needs. Reliable with excellent communication skills and commitment to achieving optimal outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Team Lead
Shields Health Solutions
02.2025 - Current
- Efficient stabilization of new hires
- Disease state / therapeutic / functional SME expert in at least 1 are (must be willing
to work towards being a SME / functional SME in multiple disciplines) - Share and educate team members on workflow best practices
Be a source of workflow best practices - Assist in trouble shooting issues
- Manage overflow work needs of supported clinics
- Contribute to special projects as needed
- Report feedback to Patient Support supervisors and/or manager
- Assist supervisors and leadership by providing feedback related to optimization, workflow efficiencies, team building, and patient/hospital partner issues
- Perform audits of team members to ensure workflow processes are being followed
- Assist in reporting and monitoring activities as requested
- Lead by example and maintain a highly positive and collaborative work environment
- Build and maintain positive and collaborative relationships with team members and supported clinic teams
Patient Support Advocate
Shields Health Solutions
10.2022 - 02.2025
- Directly communicates with insurance companies to facilitate the approval of medications
- Directly communicates with financial assistance programs to assist patients with unaffordable medication costs
- Effectively communicate across databases, electronic medical records and emails to document patient concerns, prior authorization status and financial assistance needs
- Assist patients in the management of their pharmacy insurance claims
- Work closely with pharmacists and pharmacy liaisons to provide an integrated approach quality patient care
- Apply observations and recommendations to operational issues, increased productivity, quality and customer service standards
- Actively participate in process improvement initiatives
- Specializing in prior authorizations and financial assistance with specialty medications in 7 different disease states such as RA, DM, Anticoagulation, Pulmonology, Osteoporosis, Hepatitis C, and Neurology.
Senior Acute Pharmacy Technician
Banner Health
01.2015 - 10.2022
- Performing routine duties in packaging, distribution, non-sterile compounding, and record-keeping of pharmaceutical supplies.
- Worked under direct supervision of pharmacist in charge, performing routine duties in packaging, distribution, non-sterile compounding, and record-keeping of pharmaceutical supplies.
- Uses automated dispensing technology to restock medications to nursing and ancillary units.
- Restocks medications to all areas outside automated dispensing technology which may include but not limited to medication trays, code carts, RSI kits and anesthesia emergency boxes.
- Serves as a liaison between customer and pharmacist.
- Effectively uses pharmacy computer systems to investigate and respond to missing medication requests.
- Consistently demonstrates ability to assess situations, consider alternatives, and choose appropriate course of action.
- Demonstrates proficiency in preparing compounded intravenous medications, total parenteral nutrition products, and chemotherapeutic agents within compliance with USP /.
- Ensures that the sterile compounding environment and all equipment are cleaned and maintained according to policy.
- Customer service oriented in all contacts with patients, visitors and staff. Responds to standard requests from internal customers.
- Educates and trains peer Pharmacy Technicians, Technician Externs, Technician Trainees, and Volunteers.
Education
CPhT - Pharmacy Technician Program
Arizona College
Mesa, AZ08.2014
Skills
- Problem solving skills
- High quality work
- Expert ability to navigate and execute in various EMR's and Pharmacy Dispensing System (Epic and WAM)
- Work well under deadlines and time pressures
- Work as a member of a close-knit team
- A natural forward-planner who critically assesses own performance
- Organized with strong attention to detail
- Good listener and an empathetic communicator with strong communication skills
- Ability to identify relevant information with a focus on quality
- Reliable, tolerant, and determined
- Results-oriented with a positive outlook, and a clear focus on high quality A natural forward-planner who critically assesses own performance
Certification
- CPhT - Certified Pharmacy Technician 2026-10
- AZ state board of Pharmacy - Pharmacy technician License 2027-10
Timeline
Regional Team Lead
Shields Health Solutions
02.2025 - Current
Patient Support Advocate
Shields Health Solutions
10.2022 - 02.2025
Senior Acute Pharmacy Technician
Banner Health
01.2015 - 10.2022
CPhT - Pharmacy Technician Program
Arizona College