Angelica Torres
Yuma
Summary
Actively seeking a position with an organization in need of a professional with demonstrated success in delivering excellent customer service, optimizing business efficiency, and surpassing revenue targets.
Overview
1
1
Language
22
22
years of professional experience
Work History
Customer Contact Center Agent Level II
Apriva
Scottsdale, Arizona
05.2012 - Current
- Assisted with training new employees, helped keep current employees up to date on new processes, and took the lead on large projects.
- Processed carrier activations for AT&T, Verizon, Sprint, RACO Wireless, and Rogers Wireless.
- Inbound technical support representative to help merchants and ISOs set up accounts, troubleshoot connectivity, diagnose processing issues, and answer general inquiries.
- Worked closely with 30+ payment processors such as Chase Paymentech, First Data, Bank of America, and TSYS.
Call Center Banking Professional
Wells Fargo
Phoenix, Arizona
05.2010 - 08.2011
- Phone Bankers are expected to sell products and services and achieve aggressive sales goals which are measured daily.
- Gained extensive experience in sales techniques and product knowledge by engaging with customers. Spent 100% of time on the phone answering questions for Wells Fargo customers.
- Recognized as an excellent Phone Banker who handled 100-120 calls per day while maintaining a high level of customer satisfaction.
Teleservices Representative
American Express
Phoenix, Arizona
03.2007 - 04.2009
- Acted as first contact for Global Support for American Express Latin America end users as well as second and third level support groups.
- Executed support and first call resolution of reported issues related to software, hardware and network peripherals.
- Strengthened relationship between internal/external clients through excellent communication skills and customer service experience
- Strengthened relationships with internal/external clients through effective communication and customer service.
Cashier/server
El Patron Mexican Grill
Phoenix, AZ
05.2004 - 03.2007
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Welcomed customers and helped determine their needs.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
Education
Associate of Science -
College America
Phoenix, Arizona01-2007
Skills
- Cash management
- Customer interaction
- Problem-solving skills
- Time management
- Cash handling
Disclaimer
Fluent in English and Spanish. References upon request.
Languages
Spanish
Native or Bilingual
Timeline
Customer Contact Center Agent Level II
Apriva
05.2012 - Current
Call Center Banking Professional
Wells Fargo
05.2010 - 08.2011
Teleservices Representative
American Express
03.2007 - 04.2009
Cashier/server
El Patron Mexican Grill
05.2004 - 03.2007
Associate of Science -
College America