Angelica Wrobel

Self-employed part-time position

• Improved facility cleanliness by implementing efficient cleaning techniques and utilizing appropriate cleaning products.
• Used time management and efficient cleaning methods to meet deadlines.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Ordered and stocked cleaning supplies based on current workload and upcoming jobs.

• Assembled products according to changing daily work orders and specific customer needs.
• Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
• Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
• Met production targets and tight deadlines by collaborating closely with team members.
• Collaborated with other departments to optimize production workflows.
• Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
• Took on additional shifts during peak work periods to keep projects on schedule.

Temporary/seasonal position

• Completed data entry tasks with accuracy and efficiency.
• Organized, sorted, and checked input data against original documents.
• Sorted documents and maintained organized filing process.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Verified accuracy of data entered into system to produce error-free reports.
• Followed established procedures to enter and process data correctly.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Secured and protected data from unauthorized access by complying with security protocols.
• Met and exceeded productivity and accuracy targets set by company.

• Completed on-time deliveries by choosing best and most efficient routes.
• Delivered packages to customer doorsteps and business offices.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Managed customer inquiries and complaints in polite and professional manner.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.

• Created and enforced department policies, procedures and standards to establish productivity and quality.
• Communicated with managers of other departments to maintain transparency.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Excelled in every store position and regularly backed up front-line staff.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Exercised composure under pressure and in escalated customer service scenarios.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Located and resolved problems with team production and performance to maintain consistent quality levels.

• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.
• Took orders, prepared meals, and collected payments.
• Collaborated with team members to complete orders.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Prepared products following restaurant, health, and safety standards and procedures.
• Escalated problems or complaints to relevant supervisor or manager for resolution.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.