Angelina Coss-Turcios
Phoenix
Summary
Detail-oriented assistant manager specializing in lease agreement management and financial oversight. Proven track record in ensuring compliance and enhancing tenant communication, leading to increased operational efficiency.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Greystar Property Management
Phoenix
01.2024 - Current
- Managed lease agreements while maintaining precise tenant records for compliance and accountability.
- Supported financial processes by overseeing rent collection and tracking expenses diligently.
- Facilitated daily operations for property management team, improving tenant communication and service effectiveness.
- Trained new staff on company policies and operational procedures, ensuring consistent application of standards.
- Addressed customer service inquiries and complaints promptly, ensuring tenant satisfaction.
- Coordinated community events to increase resident engagement and enhance satisfaction levels.
- Collaborated with vendors for service procurement and effective property maintenance management.
- Conducted property inspections to verify adherence to safety regulations and standards.
Assistant Manager
Western Wealth Management
Phoenix
02.2021 - 12.2023
- Coordinated maintenance requests, ensuring timely service that enhanced resident satisfaction.
- Managed lease agreements while maintaining accurate tenant records.
- Assisted property management team with daily operations and tenant communications.
- Handled customer service inquiries and complaints, resolving issues promptly to maintain tenant satisfaction.
- Supported financial processes, including rent collection and expense tracking.
- Conducted property inspections to uphold safety compliance standards.
- Organized community events, fostering resident engagement and building a sense of community.
- Planned and led team meetings to review business results and communicate priorities.
Skills
- Vendor coordination
- Tenant communication
- Customer relationship management
- Community engagement
- Problem solving
- Team building
- Conflict resolution
- Property leasing techniques
- Community outreach
- Staff training programs
- Budgeting and finance management
- Expense tracking
- Decision-making abilities
- Team leadership
Proficiencies
- Property Management Software: Yardi, MRI, RentCafé, Blue Moon
- Financial Operations: Accounting Month End (AME) processes, Ledger Balancing, Rent Collection
- Compliance & Standards: LIHTC File Auditing, Property Inspections, Safety Regulations
Timeline
Assistant Manager
Greystar Property Management
01.2024 - Current
Assistant Manager
Western Wealth Management
02.2021 - 12.2023