Angelina Gastelum
Mesa
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Mortgage Loan Officer
Rocket Mortgage
1 N Central Ave.
07.2024 - Current
- Analyzed client financials to determine loan eligibility and recommend suitable mortgage products.
- Developed tailored mortgage solutions to meet diverse client needs while ensuring compliance with industry regulations.
- Collaborated with underwriting teams to streamline loan processing and enhance approval timelines.
- Conducted regular training sessions for best practices in mortgage lending and customer service excellence.
- Guided clients through complex mortgage processes, providing expert advice and support at each stage of the transaction.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Implementing effective time management techniques allowed me to consistently exceed monthly sales targets while maintaining high-quality customer service standards.
- Explained different types of loans pertaining to client situations.
Companion Caregiver
Companion Care of Arizona
Phoenix, AZ
01.2023 - 06.2024
- Assisted with activities of daily living such as bathing, grooming, dressing, and meal preparation.
- Maintained a clean, safe environment for clients by performing light housekeeping tasks such as laundry, vacuuming, dusting.
- Performed grocery shopping for clients according to their dietary requirements.
- Provided emotional support during difficult times like illness or bereavement.
- Scheduled doctor's appointments and other necessary services for the client.
Verification Specialist
Prosper Marketplace Inc
Phoenix , AZ
07.2022 - 07.2023
- Performed verification of customer accounts and ensured data accuracy.
- Implemented quality control measures to ensure accuracy of verified information.
- Reviewed incoming documents for completeness, accuracy, and compliance with established standards.
- Provided technical assistance to customers regarding account verification process.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
Verification Specialist
Carvana
Phoenix, AZ
08.2021 - 06.2022
- Checked documentation for appropriate coding, catching errors and making revisions.
- Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents.
- Process credit checks and verify Social Security Numbers are valid and at par with company policies when purchasing a vehicle.
- Communicate with third party loan/lending banks to confirm purchases through them and our mutual customer.
- Review customers pay stubs and bank statements to perform internal income calculations to determine if customers can budget the vehicle being financed.
Server
Burger Theory
Phoenix, AZ
04.2019 - 11.2021
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
Customer Service Representative
LogistiCare
Phoenix, AZ
10.2018 - 10.2019
- Data entry scheduling and dispatching transportation and maintaining 100% quality insurance work
- Assist team and leadership to improve overall service and meeting the company’s metric goals
- Inbound calls from members, member services and transportation companies
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Associate of Arts - General Studies
Maricopa Community Colleges - Phoenix College
Phoenix, AZ01-2014
High School Diploma -
Camelback High School
Phoenix, AZ01-2013
Skills
- Mobility Assistance
- Personal Care Assistance
- First-Aid and CPR
- Emotional Support
- Complaint Resolution
- Customer Service Excellence
- Written Communication
- Multitasking
- Organizational Skills
- Relationship selling
- Client account management
- Negotiation tactics
- Document review
- Licensed mortgage loan originator
- Underwriting
- Loan product sales
- Credit evaluation
- Pre-approval process
- Application tracking
- Analytical and critical thinking
- Customer service-focused
- Oral and written comprehension
- NMLS registration
- Financial service solutions
Education and Training
other,other
Timeline
Mortgage Loan Officer
Rocket Mortgage
07.2024 - Current
Companion Caregiver
Companion Care of Arizona
01.2023 - 06.2024
Verification Specialist
Prosper Marketplace Inc
07.2022 - 07.2023
Verification Specialist
Carvana
08.2021 - 06.2022
Server
Burger Theory
04.2019 - 11.2021
Customer Service Representative
LogistiCare
10.2018 - 10.2019
Associate of Arts - General Studies
Maricopa Community Colleges - Phoenix College
High School Diploma -
Camelback High School