Angelina Higareda
Glendale
Summary
Dedicated customer service representative with a background in caregiving, bringing strong communication, problem-solving, and interpersonal skills. Experienced in handling inquiries, resolving issues, and ensuring customer satisfaction while also providing empathetic, patient-centered care. Reliable, adaptable, and committed to creating positive experiences.
Overview
4
4
years of professional experience
Work History
Caregiver
Arizona Lullaby Guild
Phoenix
10.2024 - Current
- Assist with personal care tasks such as bathing, dressing, grooming, and toileting.
- Provide companionship and emotional support.
- Perform light housekeeping duties. Prepare meals and assist with feeding if necessary.
- Coordinated transportation for clients to appointments and social events.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Customer Service Representative
AT&T Mobility
Phoenix
10.2023 - 01.2024
- Respond to customer inquiries via phone, email, or chat.
- Resolve product or service issues by identifying the problem and offering effective solutions.
- Provide accurate information about products, services, policies, and procedures.
- Assisted customers with inquiries regarding mobile plans and services.
- Managed customer accounts and processed service changes accurately.
Eligibility Interviewer
Arizona Department of Economic Security
Phoenix
04.2022 - 08.2023
- Conduct phone interviews with applicants to collect relevant personal, financial, and household information.
- Explain program requirements, rights, and responsibilities to applicants.
- Determine eligibility for benefits based on established policies and regulations.
- Maintain strict confidentiality of sensitive client data.
Education
GED
Phoenix, AZSkills
- personal care assistance
- housekeeping support
- meal preparation
- client transportation coordination
- Customer relationship management
- Product knowledge
- Issue resolution
- Account management
- Data entry accuracy
- Communication skills
- Benefits eligibility assessment
- Multi-task management
- Professional telephone demeanor
- Active listening
Timeline
Caregiver
Arizona Lullaby Guild
10.2024 - Current
Customer Service Representative
AT&T Mobility
10.2023 - 01.2024
Eligibility Interviewer
Arizona Department of Economic Security
04.2022 - 08.2023
GED