Angelina Mendoza
Mesa
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Phlebotomist
Laboratory Sciences Of Arizona
Phoenix, AZ
12.2024 - 02.2026
- Collected blood samples using venipuncture and capillary techniques ensuring patient comfort and safety.
- Executed comprehensive training on computer systems to enhance operational efficiency.
- Demonstrated proficiency in various computer applications and software systems.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Maintained accurate patient records and lab documentation to support timely processing of specimens.
- Assisted in training new staff on proper blood collection protocols and safety procedures.
- Worked on two computer systems verifying insurances and forms of payment
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Organized daily work based on collection priority.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Customer Service Representative
Prestige Cleaners
Scottsdale, AZ
02.2023 - 06.2024
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Leveraged advanced computer skills to enhance operational efficiency.
- Processed transactions efficiently using point-of-sale systems to maintain accurate records.
- Assisted users with computer-related tasks and troubleshooting. Supported team members in utilizing computer systems effectively. Maintained up-to-date knowledge of computer software and hardware.
- Collaborated with team members to streamline service processes and improve response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cash register/associate
Target
Mesa, AZ
11.2022 - 01.2023
- Cash register
- Store stocking
- Opu is doing online orders
- Courteously greeted
- Collaborated with team members to ensure seamless store operations.
- Supported inventory management by restocking shelves and monitoring stock levels.
Education
Phlebotomist - Phlebotomist
Pima Medical Institute
Mesa, Az10.2024
High School Diploma -
Skyline Highschool
Mesa, AZ05.2024
Skills
- Phlebotomist
- Customer support
- proficient in computer applications
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomist
Laboratory Sciences Of Arizona
12.2024 - 02.2026
Customer Service Representative
Prestige Cleaners
02.2023 - 06.2024
Cash register/associate
Target
11.2022 - 01.2023
Phlebotomist - Phlebotomist
Pima Medical Institute
High School Diploma -
Skyline Highschool