Angelina Trevino
Phoenix
Summary
Mortgage loan processing professional with extensive experience managing high-volume pipelines, reviewing borrower and third-party documentation, clearing conditions, supporting underwriting and closing, and mentoring processors. Known for accuracy, organization, customer service, and the ability to keep loans moving from setup through funding while maintaining compliance with investor, program, and internal guidelines.
Overview
19
19
years of professional experience
Work History
Sr. Mortgage Loan Processor
Lennar Mortgage
08.2024 - Current
- Process mortgage loan applications from setup through closing, maintaining focus on customer service, file quality, accuracy, and efficiency.
- Obtain, review, and analyze documentation from borrowers, appraisers, title companies, and homeowners insurance companies, then compare documentation against underwriting requirements to satisfy loan conditions.
- Ensure underwriting requirements and investor guidelines are met in a timely manner so loans progress from setup to closing and funding.
- Update loan status in the processing system and communicate with borrowers, sales partners, and all involved parties to keep everyone informed of loan status.
- Ensure loans are properly prepared for closing for a smooth transition from final approval to funding.
- Stay current on changes to loan programs, investor guidelines, and internal policies and procedures.
- Analyzed credit reports and financial documents to assess borrower eligibility and risk factors.
- Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
Team Lead
loanDepot
03.2021 - 08.2024
- Assist Processing Managers with mortgage loan pipeline management while providing reliable support to internal teams, branch partners, and external clients.
- Provide support for branch managers and loan officers when processing managers or processors are unavailable, and assume processing manager duties to support daily team operations during manager absences.
- Review reporting to identify process gaps and improvement opportunities, then assist the team where needed and coach associates to improve performance and get files back on track.
- Stay up to date on policy and guideline changes, and train and mentor loan processors, loan officers, and other employees involved in the loan process for files assigned to my team.
- Assist loan processors and processing assistants with questions and issues related to guidelines and loan files.
- Manage escalations and keep all parties updated through each step until the loan file closes.
- Spot-check files before underwriting or closing to confirm compliance with company and investor guidelines, and clear processing manager conditions as needed.
Loan Processor III
loanDepot
08.2019 - 03.2021
- Managed a pipeline of 30–60+ mortgage loans and earned recognition as a productive Loan Processor through selection for the Pinnacle Club.
Home Service Specialist III
Bank of America
02.2018 - 08.2019
- Provided support to loan officers and underwriting teams by ensuring timely, detailed processing of mortgage loan applications.
- Provided applicants with loan status updates and helped manage the client experience.
- Collaborated with customers, vendors, internal departments, and third parties to clear loan conditions and move loan files from pre-approval to clear-to-close status.
- Utilized signing authority to sign off on supporting loan documentation, review findings, and ensure compliance with company policies, guidelines, and program requirements.
- Prepared loan packages for smooth closing and handoff to the internal closing department for final loan document preparation and funding.
- Assisted Home Service Specialists I and II in becoming proficient in loan processing by answering questions, providing side-by-side training, explaining lender guidelines, policies, and procedures, and helping them develop well-organized workflows.
Client Advocate
Bank of America
08.2016 - 02.2018
- Supported loan processing tasks while expanding responsibilities to include supervisor coverage, processor coaching, cross-training on loan products, policy and procedure updates, report preparation, process improvement analysis, and workload support when team capacity was exceeded.
Home Service Specialist II
Bank of America
01.2011 - 08.2016
- Reviewed loan applications and prepared loans for the initial approval process.
- Reviewed and analyzed credit, income, asset documentation, appraisal reports, and title reports; obtained additional information as needed and completed verification of employment.
- Provide exceptional customer service to borrowers and all parties involved in the loan transaction.
Team Lead
Balboa Insurance / Bank of America
11.2009 - 01.2011
- Promoted to a lead position within Balboa Insurance in 2010 and managed a group of Senior Customer Service Representatives. Prepared reports, monitored quality control metrics, and coached and developed staff. After the insurance portfolio divestiture, transitioned into the mortgage department at Bank of America.
Life and Health Insurance Representative
Balboa Insurance / Bank of America
09.2008 - 11.2009
- Worked for Balboa Insurance, a subsidiary of Bank of America, as a licensed Life and Health insurance representative.
- Handled inbound calls for Balboa Insurance contracted clients, assisted current customers with managing coverage, retained existing customers through cross-selling and product knowledge, and set up coverage for new customers.
Property and Casualty Insurance Representative
Progressive Auto Insurance
12.2007 - 09.2008
- Assisted existing customers with inquiries, resolved complaints, and provided detailed information about coverage as a licensed Property and Casualty Insurance Representative.
- Processed first notice of loss claims, entered new loss report information into the company database, and documented claim and loss details for Property and Casualty claims department follow-up.
- Used several internal computer systems and applications to provide basic administrative support for the department, including filing, photocopying, submitting paperwork, sending and receiving faxes, and distributing documents.
Education
Bachelor's degree - Business
South Mountain Community College
05-2029
Skills
- Loan processing proficiency
- Strong communication skills
- Collaboration and teamwork
- Time management capabilities
- Organizational aptitude
- Pipeline management expertise
- Proficient in Microsoft applications
- Knowledge of loan guidelines: Fannie Mae, Freddie Mac, VA, FHA, and USDA
- Proficient in Encompass
- Financial ratio assessment for lending: Debt to Income and Loan to Value
Accomplishments
I consistently excelled in my last two roles, delivering exceptional performance and achieving significant results, which led to promotions at both LoanDepot and Bank of America.
Timeline
Sr. Mortgage Loan Processor
Lennar Mortgage
08.2024 - Current
Team Lead
loanDepot
03.2021 - 08.2024
Loan Processor III
loanDepot
08.2019 - 03.2021
Home Service Specialist III
Bank of America
02.2018 - 08.2019
Client Advocate
Bank of America
08.2016 - 02.2018
Home Service Specialist II
Bank of America
01.2011 - 08.2016
Team Lead
Balboa Insurance / Bank of America
11.2009 - 01.2011
Life and Health Insurance Representative
Balboa Insurance / Bank of America
09.2008 - 11.2009
Property and Casualty Insurance Representative
Progressive Auto Insurance
12.2007 - 09.2008
Bachelor's degree - Business
South Mountain Community College