Angelina Valenciano
Goodyear
Summary
Versatile team member offering over 6 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Experienced Administrative professional skilled in handling correspondence, filing, and other clerical needs for busy teams. Knowledgeable about financial controls, business practices and industry standards. Bringing superior communication and time management abilities. Over 20 years as a Loan Servicing Coordinator and Accounting Assistant.
Overview
29
29
years of professional experience
Work History
Deli Associate
Fry's Marketplace
11.2019 - 06.2026
- Prepared and sliced deli meats and cheeses to customer specifications.
- Maintained cleanliness and organization of deli counter and equipment.
- Assisted customers with product selection and provided recommendations.
- Monitored inventory levels, ensuring timely restocking of supplies.
- Collaborated with team members to enhance customer service experiences.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Supported store operations by adhering to proper food handling procedures and sanitation guidelines at all times.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
- Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
- Assisted with maintaining an appealing deli display, showcasing fresh products and enticing customers to make a purchase.
- Participated in ongoing training initiatives, staying up-to-date on relevant industry knowledge and best practices within the deli department.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Greeted customers at counter to fulfill requests and answer questions.
Loan Servicing Coordinator
Trellis/Formerly Neighborhood Housing
04.1997 - 09.2017
- Delivered exceptional clerical support every day, including scheduling appointments, transcribing notes and mailing packages
- Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research
- Performed daily maintenance of loan applicant database
- Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports
- Effectively managed more than 1200 client relationships
- Detailed financial data for management and stakeholders
- Monitored open accounts and pursued payments to control account balances
- Compiled financial data including compliant ledger and journal records
- Updated accounting records with client checks and cash receipts
- Gathered data and uncovered fraud, embezzlement or liabilities during auditing procedures
- Coordinated timely payments from vendors, clients and accountholders
- Calculated taxes owed, prepared tax returns and ensured prompt payment in adherence with IRS regulations
- Reconciled all expenses and accounts, including company credit cards and expense accounts
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files
- Elevated customer satisfaction ratings by resolving issues for speedy resolution
- Entered invoice data into company's Emphasis system and updated details, including customer contacts and delivery dates to keep information current
- Answered phone calls by 2 ring and asked appropriate questions to determine which department or staff member could be of service
- Worked with Finance department and helped to coordinate interdepartmental interactions to streamline and enhance company efficiency
- Set up, maintained and purged physical and electronic filing systems to keep records compliant and current
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Guided administrative and professional staff through computer and software problems, including answering questions, troubleshooting problems and training on specific uses
- Responded to telephone inquiries from clients and Managers and delivered information to inform and educate callers
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
- Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products
Education
Associate of Applied Science - Business
Lamson Junior College
Phoenix AZ1991
GED -
Aims Community College
Greeley, CO1979
Skills
- Database entry
- Billing and invoicing
- Spreadsheet development
- Routing correspondence
- Accounting skills
- Accounting support
- Employee training and development
- Scheduling and calendar management
- Document retrieval
- Invoicing and billing
- Directing visitors
- Check processing
- Records management systems
- Multi-line phone systems
- File and data retrieval systems
- Organizing packages
- Transmitting files
- Sensitive material handling
- Mail management
- Shipping and receiving
- Billing and coding
- Faxing documents
- Recordkeeping and bookkeeping
- Data entry documentation
- Managing automated systems
- Report analysis
- PC proficient
- Excel spreadsheets
- Managing office supplies
- Account balancing reconciliation
- Documentation and reporting
- Tracking documents
- AR/AP
- Food safety
- Cleaning and sanitizing
- Safe food handling practices
- Customer engagement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Deli Associate
Fry's Marketplace
11.2019 - 06.2026
Loan Servicing Coordinator
Trellis/Formerly Neighborhood Housing
04.1997 - 09.2017
GED -
Aims Community College
Associate of Applied Science - Business
Lamson Junior College