Angie Arvallo
Chandler
Summary
Dedicated to creating a positive customer experience by greeting and assisting customers with products and services. Leads initiatives to transition pharmacy roles from transactional to interpersonal, focusing on patient consultations and medication management. Ensures operational excellence by maintaining pharmacy systems and managing departmental improvements, while also preparing necessary documentation for regulatory compliance. Recognized for strong multitasking and time management skills, contributing to a memorable customer experience.
Overview
26
26
years of professional experience
Work History
Pharmacy Manager
Safeway
Chandler
04.2019 - Current
- Supervised daily pharmacy operations and staff performance.
- Ensured compliance with pharmacy regulations and safety standards.
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Administered vaccines to immunize patients against communicable diseases.
- Managed daily pharmacy operations and ensured compliance with regulations.
- Implemented safety protocols to maintain a secure pharmacy environment.
- Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
- Administered vaccines to immunize patients against communicable diseases.
- Worked closely with store manager to maintain day-to-day operations.
- Communicated with patients with compassion while keeping medical information private.
Staff Pharmacist
Safeway
MESA
05.2018 - 04.2019
- Provided counseling to patients on medication usage and side effects.
- Dispensed medications accurately according to prescriptions and patient needs.
- Reviewed patient medication histories for potential drug interactions.
- Managed inventory levels and ordered pharmaceuticals as needed.
- Ensured compliance with federal and state pharmacy regulations.
- Conducted medication therapy management sessions for chronic disease patients.
- Assisted with inventory control processes such as ordering supplies, reconciling invoices.
- Administered vaccines to immunize patients against communicable diseases.
Pharmacy Manager
Walgreens
Mesa
11.2011 - 05.2018
- Supervised and trained pharmacy staff on best practices and customer service.
- Managed daily pharmacy operations and ensured compliance with regulations.
- Implemented safety protocols to maintain a secure pharmacy environment.
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
- Administered vaccines to immunize patients against communicable diseases.
- Worked closely with store manager to maintain day-to-day operations.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Communicated with patients with compassion while keeping medical information private.
- Conducted quarterly reviews of employees' performance against established goals.
Staff Pharmacist
Walgreens
Mesa
05.2011 - 11.2011
- Provided counseling to patients on medication usage and side effects.
- Dispensed medications accurately according to prescriptions and patient needs.
- Reviewed patient medication histories for potential drug interactions.
- Managed inventory levels and ordered pharmaceuticals as needed.
- Ensured compliance with federal and state pharmacy regulations.
- Conducted medication therapy management sessions for chronic disease patients.
- Assisted with inventory control processes such as ordering supplies, reconciling invoices.
- Administered vaccines to immunize patients against communicable diseases.
Pharmacy Intern
Walgreens
Phoenix
08.2007 - 05.2011
- Assisted pharmacists in preparing and dispensing medications accurately.
- Conducted inventory checks to maintain stock levels of pharmaceuticals.
- Educated customers on medication usage and potential side effects.
- Processed prescriptions using pharmacy management software efficiently.
- Maintained cleanliness and organization of the pharmacy workspace daily.
- Provided patient counseling on medication use and health-related topics.
- Monitored patient safety through review of medication profiles for drug interactions, allergies, therapeutic duplication and other potential problems.
- Performed data entry into pharmacy information systems for billing purposes.
- Answered customer questions regarding refills, insurance troubleshooting and status updates on prescriptions.
- Administered vaccines to immunize patients against communicable diseases.
Senior Certified Pharmacy Technician
Walgreens Pharmacy
Phoenix
02.2000 - 08.2007
- Managed medication inventory and ensured accurate stock levels.
- Maintained compliance with pharmacy regulations and safety standards.
- Trained new pharmacy technicians on operational procedures and best practices.
- Monitored expiration dates on medications in order to maintain product integrity.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Maintained clean and organized pharmacy shelving and work areas.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Organized and maintained pharmacy area in accordance with established standards.
Education
PharmD - Pharmacy
University of Arizona College of Pharmacy
Tucson, AZ, United States2011
Bachelor of Science - Family Resources/ Human Development
Arizona State University, Tempe Campus
Tempe, AZ, United States2004
Skills
- Customer experience
- Performance management
- Pharmacy software proficiency
- Training and personal development
- Communications
- Business performance management
- Regulatory compliance
- Inventory management
- Pharmacy operations management
- Medication therapy management
- Problem solving
- Effective communication
- Performance evaluation
- Patient safety
- Workflow optimization
- Quality assurance
- Schedule management
Affiliations
Arizona Pharmacy Association (AzPA)
Accomplishments
- 2024 recognition for passing all Quarterly Compliance Audits with 100%
- 2015 pharmacy team award for Customer Service Excellency
References
References available upon request.
Timeline
Pharmacy Manager
Safeway
04.2019 - Current
Staff Pharmacist
Safeway
05.2018 - 04.2019
Pharmacy Manager
Walgreens
11.2011 - 05.2018
Staff Pharmacist
Walgreens
05.2011 - 11.2011
Pharmacy Intern
Walgreens
08.2007 - 05.2011
Senior Certified Pharmacy Technician
Walgreens Pharmacy
02.2000 - 08.2007
PharmD - Pharmacy
University of Arizona College of Pharmacy
Bachelor of Science - Family Resources/ Human Development
Arizona State University, Tempe Campus
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