Ani Sandoval
Phoenix
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Personal Banker
Discover
10.2022 - 03.2024
- Providing precise and tailored assistance based on clients' needs to build a strong relationship for the company.
- Ability to have hard conversations with respect and empathy.
- Educating clients about various features and benefits to the loan process. Assisting with disputes and adjustments. Adherence to AML and Sanctions laws, data protection, and social awareness.
- Exercising patience and empathy when assisting customers with inquiries or complaints.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Client Service Expert
Passport Health
01.2019 - 01.2023
- Providing precise and tailored assistance based on clients' needs to build a strong relationship for the company
- Ability to have hard conversations with respect and empathy
- Educating clients about various features and benefits of their cards
- Assisting with disputes and adjustments
- Adherence to AML and Sancitons laws, data protection, and social awareness
- Exercising patience and empathy when assisting customers with credit card inquiries or complaints.
Team Lead/Trainer
Lyft
01.2021 - 01.2023
- Responsible for managing a group of 15 employees
- Facilitating communication among team members
- Setting Goals and Objectives for the team
- Assisted the teams with breaking down larger tasks into smaller ones for better success
- Provided support and guidance throughout their new hire training and nesting period.
Client Service/Marketing and Research
Staff One Search
01.2013 - 01.2019
- Providing recruitment process assistance by researching highly sought-after industries
- Marketing the industries with candidates and possible future contract work
- Finding candidates who could provide workplace flexibility, are efficient, knowledgeable, and reliable.
Education
Associate of Science - Computer Science
Rio Salado
Tempe, AZ05.2027
Skills
- Microsoft Office
- Marketing
- Linux
- Time Management
- English
- Armenian
- Customer Service
- Relationship building and management
- Adaptability
- Problem-Solving
- Active Listening
Additional Information
Dedicated and detail-oriented agent with an aim to find a strong company to have a mutually growing relationship with. Have a strong desire to learn. Strong empathetic core with the ability to follow guidelines required by company standards. Ability to take what is criticized in my work and apply it to be a better agent.
Education - Rio Salado
Associates - Cybersecurity, 2023
References
- Nikita Cure, 513-545-7116, Discover Card, Supervisor
- Corben Innes, 435-862-8290 Discover Card, Team Lead
Languages
Armenian
Native or Bilingual
Timeline
Personal Banker
Discover
10.2022 - 03.2024
Team Lead/Trainer
Lyft
01.2021 - 01.2023
Client Service Expert
Passport Health
01.2019 - 01.2023
Client Service/Marketing and Research
Staff One Search
01.2013 - 01.2019
Associate of Science - Computer Science
Rio Salado
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