Anisia Spann
Phoenix
Summary
Financial crimes investigator with over 7 years of experience in transaction monitoring and suspicious activity detection, enhancing case clarity and escalation efficiency. Expertise in compiling compliance-ready case files, interpreting AML alerts, and resolving account discrepancies to safeguard assets. Committed to advancing AML knowledge and providing timely, audit-ready reports.
Overview
7
7
years of professional experience
Work History
Fraud Analyst
Upgrade Inc
Phoenix
10.2023 - 11.2025
- Investigated suspected fraudulent activities by tracing money trails and analyzing documentation.
- Analyzed customer claims and reported suspicious behavior, enabling timely investigations.
- Conducted risk assessments to identify vulnerabilities, reinforcing security measures.
- Documented findings and prepared compliance audit reports, enhancing regulatory adherence.
Credit Disputes Team Lead
Upgrade Inc
Phoenix
09.2022 - 10.2023
- Handled direct disputes and ACDV block notifications, while escalating bankruptcy fraud accounts through Jira, Zendesk, and Genesys systems.
- Handled direct disputes and ACDV block notifications, escalating bankruptcy fraud accounts through Jira, Zendesk, and Genesys systems to ensure timely resolution.
- Reviewed and analyzed high-volume credit data, ensuring accurate Metro-2 format translation for compliance with industry standards.
- Validated consumer reporting using Experian, Equifax, and TransUnion Bullseye reports, maintaining compliance and enhancing accuracy.
Account Servicing II
Upgrade Inc
Phoenix
03.2022 - 09.2022
- Handled inbound calls, emails, and chat messages about billing, account status, and service inquiries, delivering timely support that improved overall customer experience.
- Resolved issues with knowledgeable and friendly service, directly enhancing customer satisfaction and loyalty.
- Processed customer requests and updated account details, maintaining accurate documentation across multiple systems to enhance operational efficiency.
- Organized and prioritized tasks to consistently meet service goals and improve response times.
Prior Authorization Coordinator
Humana
Tempe
02.2019 - 03.2022
- Executed comprehensive medical reviews of prior authorization requests, ensuring adherence to compliance criteria and facilitating informed decision-making.
- Collaborated with healthcare providers to streamline documentation gathering, expediting approval process for prior authorizations.
- Communicated authorization status and requirements to members for clarity.
- Maintained organized referral and insurance files, accurately entering data into system to enhance processing efficiency.
Education
High School Diploma -
Estrella High School
Avondale, AZSkills
- Transaction monitoring and suspicious activity detection
- AML compliance and risk assessment
- Fraud detection and loss prevention
- SQL and PACER
- Tableau and Snowflake
- Microsoft Suite and Salesforce
- Data analysis
- JIRA and Workday
- Genesys and Zendesk
- Documentation accuracy and attention to detail
- Analytical mindset and problem solving
- Organizational skills and team leadership
Timeline
Fraud Analyst
Upgrade Inc
10.2023 - 11.2025
Credit Disputes Team Lead
Upgrade Inc
09.2022 - 10.2023
Account Servicing II
Upgrade Inc
03.2022 - 09.2022
Prior Authorization Coordinator
Humana
02.2019 - 03.2022
High School Diploma -
Estrella High School