Anissa Carbajal
Bisbee
Summary
Skilled in building and nurturing customer relationships. Showcased strong interpersonal skills, problem-solving abilities, and knowledge of services. Highly productive in efficiently completing tasks. Excel in communication, problem-solving, and adaptability, ensuring success in meeting client needs and fostering positive experiences. Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Overview
7
7
years of professional experience
2012
2012
years of post-secondary education
Work History
Branch Relationship Banker/Teller
National Bank of Arizona
Bisbee
10.2024 - 06.2025
- Ensured compliance with bank policies and procedures, as well as applicable laws and regulations.
- Developed strong relationships with customers by providing excellent customer service while building a loyal client base.
- Processed deposits, withdrawals, loan payments, transfers, cash advances, check cashing, money orders and other transactions accurately.
- Provided personalized customer service to clients, including answering inquiries in person and over the phone,and resolving complaints.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
Front Desk Receptionist/Housekeeper
Eldorado Suites Hotel
Bisbee
03.2018 - 10.2024
- Provided excellent customer service by greeting guests promptly upon arrival.
- Advised guests on local attractions and activities available nearby.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Worked closely with other departments such as housekeeping and maintenance to meet customer needs in a timely manner.
- Followed up with customers after their stay to ensure satisfaction and address any issues.
- Processed customer payments for reservations over the phone and in person.
- Maintained a thorough understanding of hotel policies and procedures.
- Ensured that all health standards were met during cleaning operations.
- Emptied trash receptacles throughout the property.
- Changed bed linens and towels, tidied up rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Responded to requests from guests regarding housekeeping needs.
Education
Douglas High School
Bisbee, AzSkills
- Customer service
- Cash handling
- Conflict resolution
- Attention to detail
- Problem solving
- Time management
- Adaptability
Timeline
Branch Relationship Banker/Teller
National Bank of Arizona
10.2024 - 06.2025
Front Desk Receptionist/Housekeeper
Eldorado Suites Hotel
03.2018 - 10.2024
Douglas High School