Anissa Castillo
Phoenix
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Front Office
Ironwood Cancer and Research Center
10.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained a clean, professional appearance of the check-in area to create a welcoming environment for all guests.
- Handled confidential guest information with discretion, maintaining privacy standards as per company guidelines.
- Assisted in training new staff on proper check-in procedures, resulting in consistent high-quality service.
Front Desk Receptionist
NextCare
10.2022 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
Detention Deputy
Maricopa County Sheriff's Office
09.2013 - 08.2022
- Mitigated potential conflicts among detainees through proactive intervention techniques, de-escalating tense situations before they escalated further.
- Assisted with training new detention Officer's on facility policies, procedures, and best practices to ensure consistent performance across the team.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Attended to feeding, housing, and physical well-being of inmates.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
- Managed visitation schedules effectively to maintain an organized flow of visitors while adhering to security requirements.
- Verified identification using specialized databases and methods such as fingerprinting.
- Collaborated with medical staff to address inmate health concerns, coordinating care plans and monitoring progress as needed.
- Maintained a safe environment for inmates and staff through consistent enforcement of facility rules and regulations.
- Expedited intake processes while maintaining accuracy, ensuring timely placement of new detainees into appropriate housing units.
Education
Graduate Certificate - Medical Billing And Coding
DeVry University
Chicago, IL12-2024
High School Diploma -
Desert Edge High School
Goodyear05-2013
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
- Organization and time management
- Verbal communication
Timeline
Front Office
Ironwood Cancer and Research Center
10.2024 - Current
Front Desk Receptionist
NextCare
10.2022 - 09.2024
Detention Deputy
Maricopa County Sheriff's Office
09.2013 - 08.2022
Graduate Certificate - Medical Billing And Coding
DeVry University
High School Diploma -
Desert Edge High School
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