Anita Stanley
Peoria,AZ
Summary
Proven leader with 20+ years of cross-industry management experience, including four years at Lowe’s in front-end operations, staffing, and cash management roles. Adept at forecasting labor needs, coaching associates, ensuring operational compliance, and executing store-level processes that maximize efficiency and customer satisfaction. Recognized with a 100% SOAR score and ROAR Award for performance excellence. Skilled in manager-on-duty responsibilities, cross-functional leadership, and strategic planning to align staffing, safety, and inventory readiness with customer demand. Prepared to lead store operations with a strong commitment to Lowe’s values, safety, and service excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front End Supervisor
Lowe’s Home Improvement
01.2024 - Current
- Achieved a 100% score on first SOAR (Store Operations Assessment Review), earning the ROAR (Recognition of Achievement in Retail) Award.
- Lead front-end operations, coaching cashiers and head cashiers to exceed performance metrics.
- Provide training and feedback to develop cashier talent and prepare associates for advancement.
- Resolve customer concerns with professionalism and efficiency, ensuring a smooth checkout experience.
- Manage daily service desk operations, register accuracy, and real-time associate deployment to ensure optimal customer coverage.
- Partner with MOD (Manager on Duty) team to drive daily business priorities and close sales gaps.
- Supervise daily front-end operations, ensuring compliance with safety, ASCO behaviors, and S.M.A.R.T. standards.
Scheduling & Staffing Administrator
Lowe’s Home Improvement
04.2022 - 01.2024
- Built and edited associate schedules in Kronos, aligning workforce needs with traffic trends and business priorities.
- Oversaw timecard management and payroll accuracy, ensuring compliance and timeliness.
- Led candidate onboarding through partnership with HR and store leadership.
- Supported all functions related to Worker’s Comp, General Liability, and Auto Claims to uphold a safe and supportive culture.
- Received 8 Service Star Awards for excellence in support, communication, and leadership.
Entrepreneur
Lifestyle Healthy Foods & Nutrition, LLC
11.2013 - 01.2023
- Co-founded and operated a successful meal prep business with a focus on nutrition and customer experience.
- Led marketing, procurement, vendor relationships, and team training, growing the brand by over 30%.
- Designed and maintained e-commerce website to support digital sales and customer engagement.
Customer Resolution Specialist
Carvana
10.2021 - 03.2022
- Provided white-glove resolution for post-sale vehicle concerns.
- Ensured seamless communication across departments to resolve complex issues.
- Resolved complex customer inquiries through effective problem-solving and communication skills.
- Coordinated cross-functional teams to improve customer service processes and enhance satisfaction.
Full-Time Cash Office Administrator
Lowe’s Home Improvement
12.2020 - 10.2021
- Performed daily safe counts, till balancing, and armored carrier deposit preparation.
- Investigated and resolved POS variances, credit card disputes, and customer escalations.
- Delivered high-volume customer service, promoted credit offerings, and assisted during peak operations.
- Oversaw daily cash reconciliation and ensured accuracy of financial transactions.
Multi- Unit Manager
Pita Pit USA
04.2016 - 11.2017
- Oversaw daily operations across multiple locations, ensuring compliance with company standards and policies.
- Developed training programs that enhanced staff performance and improved customer service quality.
- Implemented cost-control measures, reducing operational expenses while maintaining service levels.
- Analyzed sales data to identify trends, driving strategic decisions for inventory management and promotions.
Assistant Manager
Midwestern Fitness
05.2012 - 08.2013
- Streamlined food operations, oversaw kitchen staffing, and grew brand visibility via social media campaigns.
- Streamlined communication between departments, resulting in improved collaboration and project outcomes.
- Led cross-functional teams to implement process improvements and enhance operational efficiency.
Education
Associate Degree - General Business
Rio Salado College
Tempe, AZ05-2026
Associate of Occupational Studies - Culinary Arts
Scottsdale Culinary Institute
Scottsdale01.2005
Skills
- Front-End Operations
- ROAR Achievement
- Cash Office & Financial Accuracy
- Scheduling & Kronos
- Talent Development & Coaching
- Customer Service Resolution
- Safety & Compliance
- Administrative Excellence
- Multi-Tasking in High-Volume Environments
Accomplishments
Awarded ROAR award by achieving 100% on our district SOAR through operational excellence
LTR was #1 in our district/ region in Q1 by driving surveys and focusing on great customer service
Created Attachment guide for front end that our District Manager distributed to other stores
Collaborate with Pro Supervisor weekly to work Unfulfilled Reports and Due File, resulting in substantial decrease in sales dollars still due to the customer
Certification
CPR and First Aid Certified, American Heart Association- 2025-2027
Power Equipment Certified, Lowes Companies
Languages
English
Spanish
Timeline
Front End Supervisor
Lowe’s Home Improvement
01.2024 - Current
Scheduling & Staffing Administrator
Lowe’s Home Improvement
04.2022 - 01.2024
Customer Resolution Specialist
Carvana
10.2021 - 03.2022
Full-Time Cash Office Administrator
Lowe’s Home Improvement
12.2020 - 10.2021
Multi- Unit Manager
Pita Pit USA
04.2016 - 11.2017
Entrepreneur
Lifestyle Healthy Foods & Nutrition, LLC
11.2013 - 01.2023
Assistant Manager
Midwestern Fitness
05.2012 - 08.2013
Associate Degree - General Business
Rio Salado College
Associate of Occupational Studies - Culinary Arts
Scottsdale Culinary Institute
Awards
- ROAR Award – Lowe’s Home Improvement
- 100% SOAR Performance – Lowe’s
- 8 Service Star Awards – Lowe’s
- Employee of the Month – Dillard’s & Scottsdale Camelback Resort
- Supervisor of the Month – Scottsdale Camelback Resort
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