Anita Rose Lopez

• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Utilized CRM system to track and manage leads, keeping appointments organized.
• Observed and learned changing customer requirements and adapted sales strategies as needed.
• Asked relevant questions to assist customers with selecting needed or requested products and services.

I worked within the the hospital connecting patients to nurses or doctors

• Resolved customer complaints and maintained clean and tidy checkout area.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Redeemed coupons to discount purchases.
• Used POS system to enter orders, process payments and issue receipts.

• Exhibited high energy and professionalism when dealing with clients and staff.
• Managed timely and effective replacement of damaged or missing products.

• Responded to customer requests for products, services, and company information.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Educated customers about billing, payment processing and support policies and procedures.
• Answered constant flow of customer calls with minimal wait times.
• Utilized customer service software to manage interactions and track customer satisfaction.

• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded proactively and positively to rapid change.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.

• Updated account information to maintain customer records.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

• Developed and maintained strong working relationships with professionals within assigned territory.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Contributed to event marketing, sales and brand promotion.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

• Learned duties for various positions and provided backup at key times.
• Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
• Checked personal identifications during alcohol and tobacco sales.
• Monitored self-checkout systems and provided help in resolving complex problems.