ANIYA MITCHELL
Glendale
Summary
Dedicated customer service professional with 5 years’ experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Bottle service
Westgate (Whiskey rose & Salt tacos and tequila)
Glendale, AZ
11.2021 - Current
- Met customers’ needs in a professional, prompt, and helpful way. This includes polite greetings, answering questions, being attentive and addressing complaints. Good customer service that resulted in satisfied and repeat customers
- Additional responsibilities: answering questions about the menu, providing food or drink suggestions, refilling drinks, and food items, deliver an accurate bill promptly and at the right time, maintaining food safety measures, clearing, and setting tables, lifting, and carrying heavy loads, vacuuming, and mopping.
Insurance Claim Adjuster
State Farm
Tempe, AZ
07.2021 - 12.2021
- Gather information and Conduct thorough investigations to determine fault/liabilities for car accidents. Write description on how liability decisions were made.
- Go over and inform clients insurance policy’s/ coverages. To schedule people with rentals and/or set people up with a body shop to get repairs.
Customer Service
Tailgaters
Goodyear, AZ
01.2021 - 07.2021
- Met customers’ needs in a professional, prompt, and helpful way. This includes polite greetings, answering questions, being attentive and addressing complaints. Good customer service that resulted in satisfied and repeat customers
- Additional responsibilities: answering questions about the menu, providing food or drink suggestions, refilling drinks, and food items, deliver an accurate bill promptly and at the right time, maintaining food safety measures, clearing, and setting tables, lifting, and carrying heavy loads, vacuuming, and mopping.
Dental Assistant - Intern
Somos Dental and Orthodontics
Avondale, AZ
05.2021 - 06.2021
- Greeted and prepared patients for dental examinations. Properly sterilized dental equipment and examination rooms in accordance with infection control policies. Correctly arrange instrument trays prior to dental procedures and surgeries. Consistently break down and set up operatory rooms. Properly dispose of dental syringe needles in Biohazard containers. Observed and assisted with surgeries and dental procedures.
Warehouse Associate
Macy’s Warehouse
Goodyear, AZ
05.2020 - 01.2021
- Designated trainer for all onboarding staff members
- Received prep, put away, pick, sort, pack, and ship merchandise in a safe, productive, and accurate manner.
- Cross trained in multiple areas of the facility.
- Keyed accurately and productively using PC’s, hand-held electronics and/or other devices.
- Operated pallet jacks and other equipment as needed.
- Followed all standard operating procedures along with safety/security guidelines. Ability to operate in a safe, accurate, and productive manner.
- Assisted in a variety of different tasks and perform special projects as assigned.
Customer Service
Augie’s Sports Grill
Goodyear, AZ
11.2019 - 06.2020
- Met customers’ needs in a professional, prompt, and helpful way. This includes polite greetings, answering questions, being attentive and addressing complaints. Good customer service that resulted in satisfied and repeat customers
- Additional responsibilities: answering questions about the menu, providing food or drink suggestions, refilling drinks, and food items, deliver an accurate bill promptly and at the right time, maintaining food safety measures, clearing, and setting tables, lifting, and carrying heavy loads, vacuuming, and mopping.
Education
Associate of Applied Science - Ultrasound
Maricopa Community Colleges, Glendale Community College
Glendale, Arizona, AZ12.2028
Dental
American Institute of Dental Assisting
Phoenix, AZ06.2021
High School Diploma -
Estrella Foothills High School
Goodyear, AZ06.2020
Skills
- MICROSOFT OFFICE SUITE
- SOCIAL MEDIA PLATFORMS
- DE-ESCALATION OF UPSET CUSTOMERS
- ATTENTION TO DETAIL
- HIGH CALIBER CUSTOMER SERVICE SKILLS
- POLISHED AND PROFESSIONAL COMMUNICATION SKILLS
- DATA ENTRY
- MONEY HANDLING
- DATA INTERPRETATION TO CLIENTS
- STRONG WORK ETHIC
- ADAPTATION SKILLS
Certification
Food handlers certification
Liquor license certification
Dental assistant certification
Timeline
Server/Bottle service
Westgate (Whiskey rose & Salt tacos and tequila)
11.2021 - Current
Insurance Claim Adjuster
State Farm
07.2021 - 12.2021
Dental Assistant - Intern
Somos Dental and Orthodontics
05.2021 - 06.2021
Customer Service
Tailgaters
01.2021 - 07.2021
Warehouse Associate
Macy’s Warehouse
05.2020 - 01.2021
Customer Service
Augie’s Sports Grill
11.2019 - 06.2020
Associate of Applied Science - Ultrasound
Maricopa Community Colleges, Glendale Community College
Dental
American Institute of Dental Assisting
High School Diploma -
Estrella Foothills High School