Anjelica Peppers
Phoenix
Summary
Proven to excel in fast-paced environments, I consistently achieved sales goals by leveraging my networking prowess and task prioritization skills. My experience includes driving client satisfaction at Bank of America Merrill Lynch and enhancing business performance through strategic insights at Rapid Financial Services LLC, demonstrating both dependability and adaptability.
Overview
5
5
years of professional experience
Work History
Wealth Management Client Service Representive
Bank of America Merrill Lynch
01.2024 - Current
- · Monitoring high volume of phone calls and emails.
- Proved successful working within tight deadlines and a fast-paced environment.
- Selected member of the Employee Satisfaction and Engagement Team to help drive employee recognition through out the orgization
- Assisting wealth management clients with financial problems or issues with their credit cards. Exceeding in call handling/resolving client’s issues with a high satisfaction rate
- Adaptable and proficient in learning new concepts quickly and efficiently.
Senior Consumer Loan Specialist
OneMain Financial LLC
10.2022 - 01.2024
- Achieved sales goals consistently by tenaciously pursuing new connections and loan opportunities.
- Maintained open communication with old clients to cement relationships, drive referrals and obtain repeat business.
- Analyzed financial trends, debts, and cash flow to create money management for clients
- Serviced over 44 accounts daily while bringing in 110% new business.
Automotive Sales Consultant
Rocket Auto - FOC
08.2021 - 08.2022
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Met customers on lot and in showroom to discuss available vehicles and options.
Business Advisor
Rapid Financial Services LLC- FOC
08.2019 - 10.2021
- Recommended initiatives to improve performance and maximize return on sales incentives.
- Capitalized on strategic business partnerships to foster new market penetration.
- Predicted, identified and analyzed industry trends such as emerging technologies, evolving business models and buying behavior.
- Evaluated and consolidated information to present findings and impacts addressing clients' critical needs.
Administrative Assistant
Rocket Mortgage
04.2019 - 07.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Bachelor of Science - Marketing
Wayne State University
Detroit, MI06.2019
Skills
- Task Prioritization
- Organization
- Cultural Awareness
- Networking
- Customer Relations
- Dependable and Responsible
- Flexible and Adaptable
Timeline
Wealth Management Client Service Representive
Bank of America Merrill Lynch
01.2024 - Current
Senior Consumer Loan Specialist
OneMain Financial LLC
10.2022 - 01.2024
Automotive Sales Consultant
Rocket Auto - FOC
08.2021 - 08.2022
Business Advisor
Rapid Financial Services LLC- FOC
08.2019 - 10.2021
Administrative Assistant
Rocket Mortgage
04.2019 - 07.2019
Bachelor of Science - Marketing
Wayne State University
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