Anmarie Amado
Tucson
Summary
Built a reputation as a dependable and supportive team member who consistently assists students, families, and staff in a fast-paced school environment. Developed strong organizational, customer service, and communication skills while managing multiple responsibilities and maintaining professionalism.
Overview
6
6
years of professional experience
Work History
Attendance/ Reigstrar/ Front Office Assistant
TUSD
Tucson
09.2022 - Current
- Assisted students, families, teachers, and staff in a fast-paced educational environment.
- Answered phones, directed calls, and responded to inquiries professionally.
- Maintained student records and confidential documents.
- Assisted with office organization, filing, and administrative tasks.
- Supported daily school operations and special events.
- Collaborated with multiple departments to ensure efficient workflow.
- Provided excellent customer service to parents, visitors, and staff.
Customer Service Representative
Alorica
Tucson, AZ
01.2020 - 05.2022
- Assisted Capital One customers by phone with account questions, billing inquiries, payments, and general account maintenance.
- Provided professional and courteous customer service while resolving customer concerns and finding appropriate solutions.
- Verified customer information and maintained account security by following company policies and procedures.
- Explained account features, services, and payment options to customers in a clear and accurate manner.
- Documented customer interactions and account updates in company systems.
- Handled a high volume of calls while maintaining quality, accuracy, and customer satisfaction standards.
- De-escalated challenging situations and worked to resolve issues efficiently and professionally.
- Collaborated with team members and supervisors to ensure excellent customer support and compliance with financial industry regulations
Education
High School Diploma -
Pantano High School
Tucson, AZ12.2013
Skills
Administrative support
Data entry
Records management/ time management
Customer service
Relationship building
Professional phone etiquette
Timeline
Attendance/ Reigstrar/ Front Office Assistant
TUSD
09.2022 - Current
Customer Service Representative
Alorica
01.2020 - 05.2022
High School Diploma -
Pantano High School