Ann Harrison-Nakata
SURPRISE
Summary
Dynamic leader and entrepreneur with a proven track record at Dreamers Easel, enhancing customer satisfaction and fostering strong client relationships. Skilled in operations management and staff development, I excel in driving business growth through strategic planning and team oversight. My approach combines keen attention to detail with exceptional verbal communication, achieving notable success in small business operations.
Overview
2021
2021
years of professional experience
Work History
Owner/ Artist
Dreamers Easel
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Owner/Artist
Doodle Art Squad
11.2019 - 03.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
PCNC
Mililani Uka Elementary School
05.2018 - 02.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Independent Contractor
Avon Products
10.2003 - 05.2015
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
Bridal Consultant
Watabe Wedding
04.2000 - 05.2002
- Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
- Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
- Provided emotional support for stressed brides throughout their wedding planning journey by offering compassionate guidance in addition to fashion expertise.
- Educated brides on proper gown care, fitting procedures, and alterations timelines to set realistic expectations and avoid last-minute stressors.
- Assisted with event planning initiatives such as bridal expos and fashion shows, showcasing the boutique''s unique offerings while attracting potential new clientele.
- Delivered exceptional customer service during all stages of the bridal gown selection process, from initial consultation through final fittings and pick-up dates.
- Assisted with wedding set up and decoration.
- Sold and fitted Product for brides-to-be.
Sales Associate
Famous Footwear
04.1997 - 04.2001
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Assistant Manager
Fun Factory
09.1991 - 09.1998
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma - General Studies
Maui High School
Kahului, HI05.1986
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Operations management
- Business planning
- Staff management
- Team oversight
- Staff hiring
- Sales leadership
- Employee development
- Hiring and staffing
- Customer service
- Attention to detail
- Scheduling
- Inventory control
- Inventory management
Timeline
Owner/Artist
Doodle Art Squad
11.2019 - 03.2020
PCNC
Mililani Uka Elementary School
05.2018 - 02.2020
Independent Contractor
Avon Products
10.2003 - 05.2015
Bridal Consultant
Watabe Wedding
04.2000 - 05.2002
Sales Associate
Famous Footwear
04.1997 - 04.2001
Assistant Manager
Fun Factory
09.1991 - 09.1998
Owner/ Artist
Dreamers Easel
High School Diploma - General Studies
Maui High School
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