Anna Hernandez
Litchfield Park
Summary
Professional banking specialist with strong expertise in financial operations, risk management, and regulatory compliance. Demonstrates exceptional ability to collaborate within teams and adapt to changing needs, ensuring seamless workflows and optimal results. Skilled in process improvement, data analysis, and client relations, consistently delivering high-quality outcomes. Known for reliability, integrity, and results-driven approach in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Business Controls Senior Analyst
Western Alliance Bank
04.2022 - Current
- Build, maintain, and refresh RCSAs for significant business processes, including:
- Development of process flows and process narratives.
- Support Risk and control analysis.
- Identifying gaps or limitations within processes and systems
- Ensure that potential changes in inherent risk or control breakdowns/ deficiencies that could impact residual risk are documented and communicated.
- Act as a trusted advisor to the business in guiding them through the risk management lifecycle.
- Defend risk assessments with stakeholders and assist in coordinating requests and responses during Internal Audits and bank regulatory exams.
- Participate in forums with business stakeholders to ensure ongoing risk coverage and oversight.
- Ensures accuracy and timeliness for operational of the risk and control inventory.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Implemented business intelligence solutions to increase operational efficiency.
- Developed and implemented data governance policies and procedures.
Internal Audit Administrator/Compliance Coordinator II
Credit Union West
03.2017 - 04.2022
- Responsible for supporting the Compliance Manager to ensure that the Credit Union complies with all state and federal regulations. Responsible for performing or administering accurate regulatory audit requirements. Reviews Credit Union operations for evidence of fraud, deficiencies in controls or employee performance, extravagance, or noncompliance with established policies. Performs and or assists audits on operations including but not limited to, applications and automated procedures, branch operations, lending operations, and member and business account operations. Completes audit functions including but not limited to verifying, sampling, reviewing, confirming, and reporting in such areas as loans, accounts, collateral files, extensions, delinquent loans, file maintenance, cash, loan authority, and compliance with federal regulations. Reviews quality, documentation, and internal controls. Prepares reports and makes recommendations for corrective actions. Serves as liaison for all external audit and regulatory agencies. Actively supports the Supervisory Committee members and attends the monthly meetings. This role must demonstrate expertise on regulations (within consumer and businesses) and has the responsibility for collaborating with various line of business teams. This will require coordination and communication to all levels within the organization from testing resources up through senior management. This role will provide audit support and guidance to the various vendors to assist in testing of selected areas of reviews. In this role, I assist with the audit program development and planning, such as expanding standard audit programs currently being performed as well as identifying training opportunities and assisting with training development. The role may involve performing some quality assurance reviews of the audit testing work performed by the vendors.
Assistant Manager/Operations Specialists
National Bank of Arizona
06.2014 - 06.2016
- Supervise the flow of operations to ensure operating schedules, processing and procedures are met and staff is adequately trained. Focus on operational functions within the branch including loss control, compliance, and customer retention and audit standards. Supervise, coach, and develop a team of tellers regarding policies, procedures, products, systems, banking transactions and the generation of sales through quality referrals. May set work schedules, allocate and monitor work. Ensures staff is providing efficient and effective services to customers. Review existing procedures and recommends changes when necessary to make sure area is efficient. Works closely with key partners to achieve sales and service objectives and maintain operational integrity. Identified and addresses client needs and provides solutions which may include new accounts both consumer, and business, consumer loans, establishing trust, estates and fiduciary accounts and performing client service issues, and responding to more complex client complaints and questions.
Client Experience Operations Manager
BBVA Compass
08.2010 - 08.2014
- Demonstrate exceptional client experience leadership overseeing all aspects of customer service and operational standards. Drive digital sales by leading client digital migration, engagement activities and demonstrations. Perform Branch Associate / Teller functions on the Teller line, as well as monitor and control line procedures and protocols for all client and operational transactions maintaining regulatory and audit compliance. Supervise and develop a first-class Branch Associate workforce focused on employee satisfaction and career development.
Education
Emergency Medical Tech
Glendale Community College
Glendale, AZ01.2012
Accounting
Estrella Mountain Community College
Avondale, AZ05.2003
Skills
- Client engagement strategies
- Client relationship management
- Data analysis
- Performance monitoring
- Report preparation
- Payment processing
- Business process improvement
- Credit analysis
- Anti-money laundering
- Operational risk assessment
- Document preparation
- Quality controls
- Multitasking
- Risk mitigation
- Data processing
Languages
Spanish
Limited Working
Timeline
Business Controls Senior Analyst
Western Alliance Bank
04.2022 - Current
Internal Audit Administrator/Compliance Coordinator II
Credit Union West
03.2017 - 04.2022
Assistant Manager/Operations Specialists
National Bank of Arizona
06.2014 - 06.2016
Client Experience Operations Manager
BBVA Compass
08.2010 - 08.2014
Accounting
Estrella Mountain Community College
Emergency Medical Tech
Glendale Community College
Similar Profiles
Frank Gracia IIIFrank Gracia III
Preferred Bank Advisor at Western Alliance Bank (Alliance Bank of Arizona & Bridge Bank)Preferred Bank Advisor at Western Alliance Bank (Alliance Bank of Arizona & Bridge Bank)
Daniel RuezinskyDaniel Ruezinsky
Sr. Portfolio Risk Analyst at Western Alliance BankSr. Portfolio Risk Analyst at Western Alliance Bank
Matthew EdwardsMatthew Edwards
National Payables Sales and Account Management Leader at Western Alliance BankNational Payables Sales and Account Management Leader at Western Alliance Bank
Diego RiveraDiego Rivera
Preferred Banking Advisor at Western Alliance BankPreferred Banking Advisor at Western Alliance Bank
Leah PocasangreLeah Pocasangre
Data Entry Clerk at Duncan And SonsData Entry Clerk at Duncan And Sons