Anna Johnson

In this position it is my responsibility to learn as many jobs in this department as I can. I cover different positions for those who are absent. I have experience picking orders, packing multiple types of hardware and cabinet doors. I label everything that gets sent out and make sure all labels match the products I am packing. I have experience delivering small parts out to those that build cabinets. Stocking the small parts area, the cells where the cabinets are built and the carts used to take items to the cabinet builders.

I was responsible for training new employees in safety, rules, and regulations. I made sure current employees were up to date on training such as forklift, lockout tagout, walkie stacker, and various safety topics. Assisted in teaching employees cabinet door styles, colors, and frames. Maintained training records and databases. This role required strong organizational skills, attention to detail, and proficiency with computer software and company databases.

• Answer calls over a two way radio to restock small parts that are needed immediately
• Restock parts needed for builders to be successful the next day
• Practice proper 5S which includes sweeping my area and keeping it free from debris, making sure all empty pallets are stacked safely and neatly, keeping areas taped and properly labeled
• Keeping an accurate inventory count

• Demonstrated excellent customer service skills to ensure all guests had an enjoyable dining experience
• Prepared tables for guests prior to their arrival, including setting up table linens and silverware
• Developed and maintained a professional rapport with customers to ensure repeat business
• Demonstrated a high level of accuracy in taking orders and delivering food, resulting in few customer complaints
• Resolved customer complaints in a timely and professional manner, resulting in repeat customers and referrals

• Used appropriate safety equipment such as gloves, masks, and goggles
• Organized and maintained all janitorial supplies
• Consistently received excellent feedback from customers on the cleanliness of the building
• Cleaned and sanitized bathrooms, kitchens, and other high-traffic areas on a daily basis

• Demonstrated excellent customer service by consistently providing friendly and helpful assistance to guests
• Maintained a well stocked, clean and organized work area to ensure a safe and pleasant environment for customers and staff
• Consistently followed safety protocols and procedures to ensure the safety of both customers and staff
• Accurately and quickly processed customer orders
• Utilized POS system to accurately process customer orders and payments

• Managed multiple phone lines while greeting visitors in a professional and friendly manner
• Responded to customer inquiries and complaints in a timely and professional manner
• Created reports and documents as requested by the office manager
• Ensured the office was well-stocked with necessary supplies and equipment
• Assisted with the setup and breakdown of meetings and events
• Maintained a professional appearance and demeanor at all times
• Took part in extra training which included first aid/CPR, Mental Health First Aid, and various Microsoft Office training.

• Assisted one of the main office administrators with document redaction, document revision, and correction
• Maintained student files with the utmost integrity
• Assisted other students in creating resumes for gainful employment, searching for work online, and learning to use general computer skills
• Answered multi-line telephone while checking in other students and greeting everyone in a friendly manner as they walked in