ANNA MCMILLAN
Prescott Valley
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
9
9
years of professional experience
2017
2017
years of post-secondary education
Work History
Manager owner McMillan’s Pet city
Self-employeed
Prescott Valley
02.2021 - Current
- Developed strategic marketing plans to enhance brand visibility and reach.
- Managed client relationships to ensure satisfaction and repeat business.
- Oversaw financial budgeting and resource allocation for optimal efficiency.
- Coordinated project timelines and deliverables to meet client expectations.
Customer Service Manager and Trainer
Tim Hortons
Gaylord
06.2016 - 02.2021
- Managed daily customer service operations to ensure smooth workflow.
- Trained and mentored staff on effective communication techniques.
- Resolved customer complaints promptly to maintain satisfaction.
Education
Midland High School
Midland, MichiganSkills
- Strategic marketing
- Financial budgeting
- Client relationship management
- Project coordination
Timeline
Manager owner McMillan’s Pet city
Self-employeed
02.2021 - Current
Customer Service Manager and Trainer
Tim Hortons
06.2016 - 02.2021
Midland High School