Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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ANNA SANETRNÍKOVÁ

ANNA SANETRNÍKOVÁ

Abu Dhabi

Summary

Dynamic and service-oriented individual with experience providing polite and courteous service to airline passengers. Possesses excellent customer service and communication skills as well as a commitment to safety. Demonstrated ability to work with diverse passengers, remain calm in an emergency, and maintain a professional demeanor at all times. Maintaining cheerful attitude and optimism provide the best impression, and changing customers into clients.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Flight Attendant

Etihad Airways
12.2022 - Current
  • Responsible for safety of passengers, delivering outstanding customer service, fulfill guests needs, always along with company principles
  • Conducted pre-flight checks of cabin equipment
  • Assisted in onboard emergencies, including medical situations and resolving conflicts during flights

Receptionist

RICHMAN INVESTMENT GROUP
11.2021 - 12.2022
  • In charge of welcome clients, prepare and serve drinks, as represent good name of the company.
  • Actively working on social media and websites. Always worked with a strong attention to detail and excellent record-keeping abilities.

Head Waitress

RICHMAN BUSINESS BAR
07.2020 - 12.2022
  • Providing high class service in luxury restaurant for elite clients. Professional and confident attitude, perfect knowledge of food, drinks and wine list
  • Responsible for customer satisfaction, stock level, independently resolving problems in the team, helping with hiring process and planing of shift schedule
  • Arrange the restaurant for meetings, events, birthday celebrations, graduations

Waitress

El Emir Restaurant
05.2019 - 06.2020
  • Serve customers from all countries over the world in touristic center of Prague, - prepare hookah, serve authentic Lebanese food and drinks.
  • Make reservations, attended to families with children, sell the best suitable offers, preparation drinks and receive feedback from customers

Model

2W Scout
02.2016 - 04.2019
  • Remained focused, motivated and professional throughout long shoots and events.
  • Modeling for look-books, magazines, editorials and website photo-shootings, TV commercials and video, runaways and hostess jobs

Education

High School Diploma -

High School of Textile
05.2016

Skills

  • Customer Service
  • Strong Work Ethic
  • First Aid
  • Reliability and punctuality
  • Food and Beverage Service
  • Team Work

Languages

Czech Native
English Fluent
German Conversational

Certification

Bartender Certificate

BARSTARS

2021

Timeline

Flight Attendant

Etihad Airways
12.2022 - Current

Receptionist

RICHMAN INVESTMENT GROUP
11.2021 - 12.2022

Head Waitress

RICHMAN BUSINESS BAR
07.2020 - 12.2022

Waitress

El Emir Restaurant
05.2019 - 06.2020

Model

2W Scout
02.2016 - 04.2019

High School Diploma -

High School of Textile

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ANNA SANETRNÍKOVÁ