Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Syharath

Phoenix

Summary

Dynamic professional with a proven track record in customer service and teamwork, demonstrated at Kohl's/Sephora. Excelled in enhancing customer satisfaction and exceeding sales goals through effective problem-solving and upselling strategies. Skilled in cash register operation and customer engagement, consistently contributing to team success and operational efficiency. Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction. Offering strong foundation in communication and adaptability, ready to learn and grow in retail environment. Brings commitment to customer service excellence and ability to quickly grasp product knowledge.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Kohl's
05.2023 - 02.2025
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Greeted customers and provided outstanding customer service.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Shade matched customers to the right shades of foundation, concealer, bronzer, powder, and blush.
  • Performing cleaning/sanitizing duties in the makeup department to ensure cleanliness.

Daycare Worker

Community United Child Care Center
10.2021 - 03.2022
  • Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Distributed food, napkins, and beverages in preparation for snack time.
  • Encouraged good behaviors using positive reinforcement methods.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Managed daily routines efficiently while ensuring smooth transitions between activities for minimal disruption in the daycare setting.
  • Supported child development by implementing age-appropriate learning activities tailored to individual needs.
  • Promoted healthy habits among children through proper nutrition education and daily physical activity planning.
  • Maintained accurate records of each child''s attendance, health, and developmental progress for thorough documentation purposes.
  • Facilitated language development among children through reading aloud, storytelling, and engaging in age-appropriate conversations throughout the day.
  • Maintained accurate and detailed record on enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Encouraged children to develop healthy social and emotional skills.
  • Read stories, sang songs and facilitated creative play.
  • Logged information regarding naps, feedings, and any medications administered.

Server

Village Inn and Restaurant
09.2019 - 02.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Contributed to inventory management by monitoring stock levels.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Business

Iowa Central Community College
Fort Dodge, IA

High School Diploma -

Dike-New Hartford
Dike, IA
05-2022

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Customer assistance
  • Customer engagement
  • Retail sales
  • Store opening and closing
  • Flexible schedule
  • Money handling
  • Product knowledge
  • Cash register operation
  • Professional appearance
  • Relationship building
  • Stocking and receiving
  • Phone etiquette
  • Upselling strategies
  • Merchandise display
  • Sales goals attainment
  • Suggestive selling

Timeline

Retail Sales Associate

Kohl's
05.2023 - 02.2025

Daycare Worker

Community United Child Care Center
10.2021 - 03.2022

Server

Village Inn and Restaurant
09.2019 - 02.2020

Business

Iowa Central Community College

High School Diploma -

Dike-New Hartford

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Anna Syharath