Annalicia Thomas
Sacaton
Summary
Detail-oriented Laborer Helper with expertise in customer service, cash handling, and problem-solving. Proven ability to maintain high cleaning standards and enhance team efficiency in fast-paced environments. Committed to safety compliance and effective communication, ensuring positive customer interactions. Physically fit and adaptable, ready to tackle challenges and quickly master new skills.
Overview
1
1
Language
1
1
Certification
17
17
years of professional experience
Work History
Laborer Helper
Qwick
Scottsdale
01.2022 - Current
- Security
- Parking Attended
- Dish Washer
- HouseKeeping
Cashier/Customer Service Representative
McDonald's
Gilbert
11.2022 - 01.2023
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of the front counter area.
- Assisted customers with menu selections and special requests.
- Handled cash register operations and balanced cash drawers daily.
- Collaborated with team members to ensure smooth service flow.
- Resolved customer complaints, enhancing service experiences and fostering customer loyalty.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and addressed inquiries about store products and services, ensuring a welcoming atmosphere.
- Restocked shelves with merchandise regularly.
- Assisted customers in locating specific products and provided tailored advice, improving overall shopping experience.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Dishwasher/Table Busser
Sun Lakes Homeowners Association#1
Sun Lakes
06.2022 - 11.2022
- Ensured cleanliness of dishes and kitchenware to support high-volume dining operations.
- Operated dishwashing machines to ensure efficient cleaning processes.
- Sorted and organized clean dishes for easy access by kitchen staff.
- Assisted in maintaining inventory of cleaning supplies and materials.
- Coordinated with kitchen team to facilitate timely meal service and enhance customer experience.
- Followed safety protocols to ensure a hygienic work environment.
- Monitored dishwashing equipment for functionality and reported issues promptly.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing, and restacking items.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Sanitized surfaces after each use following standard sanitation practices.
- Followed all safety guidelines while handling sharp objects like knives or forks.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Replaced clean utensils in designated storage bins for quick access by staff.
- Fostered teamwork by assisting colleagues with various tasks to ensure efficient kitchen operations.
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Informed supervisors immediately if any machine malfunctions were observed during operation.
- Replenished soap dispensers with detergent.
- Removed built-up waste and potential contaminants from waste receptacles, machinery, and cooking equipment.
- Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
Final Finisher
Champion Homes
Chandler
07.2020 - 01.2021
- Performed final inspections on manufactured homes for quality assurance.
- Operated finishing tools, preparing surfaces for painting and sealing to ensure high-quality finishes.
- Collaborated with production team to maintain workflow efficiency.
- Applied finishing materials according to company standards and procedures.
- Ensured compliance with safety protocols during finishing operations.
- Trained new employees on finishing techniques and safety measures, enhancing team capability and compliance.
- Conducted routine maintenance on finishing equipment to ensure optimal performance.
- Documented finishing processes and reported quality issues to management, facilitating timely resolution and continuous improvement.
- Used tools, equipment, and instruments safely to avoid mishaps.
- Ensured that all safety procedures were followed when operating machinery.
- Performed all necessary trimming, filing, and grinding operations to complete parts to the required specifications.
- Communicated effectively with colleagues regarding production goals and objectives.
- Applied protective coatings on finished products according to customer requirements.
Water Testing/Lamination Technician 1&2
Maxx Spas
Chandler
07.2017 - 05.2020
- Operated lamination machinery to apply protective layers to spa products.
- Monitored production processes to ensure quality and consistency of materials.
- Collaborated with team members to streamline workflow and consistently meet production deadlines.
- Performed routine maintenance on lamination equipment to enhance operational reliability.
- Inspected finished products for defects, ensuring adherence to quality and compliance standards.
- Assisted in training new technicians on safety protocols and equipment usage.
- Implemented safety measures to create a secure working environment for all staff.
- Ensured compliance with OSHA regulations regarding workplace safety standards.
- Performed routine maintenance tasks such as cleaning, lubrication, and replacing worn parts on lamination machines.
- Followed detailed instructions regarding setup, operation, maintenance, repair, and troubleshooting of various types of laminating equipment.
- Adhered strictly to safety protocols outlined by the company when working with hazardous chemicals or materials used in the lamination process.
- Pressed layers of saturated fiberglass mat or cloth into molds, smoothed wrinkles and removed air bubbles to fabricate quality product.
Housekeeper
The Caring House
Sacaton
02.2014 - 05.2016
- Maintained cleanliness and organization in resident rooms and common areas.
- Managed inventory of cleaning supplies, ensuring timely replenishment to maintain operational efficiency.
- Assisted with meal setup and cleanup for residents during dining hours.
- Provided friendly support to residents while respecting their privacy and dignity.
- Implemented infection control measures to ensure a safe environment for residents.
- Collaborated with team members to meet daily cleaning schedules efficiently.
- Conducted routine inspections to identify cleaning needs and maintenance issues, facilitating prompt resolutions.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas, and small furniture to thoroughly clean baseboards and remove accumulated dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques to enhance sanitation in high-traffic areas, promoting a healthier living environment.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Followed safety procedures when handling hazardous materials.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Ensured that all health standards were met during cleaning operations.
Housekeeping Room Attendant
Wild Horse Pass Hotel & Casino
Chandler
09.2009 - 12.2009
- Cleaned guest rooms and suites to maintain high hotel standards.
- Replenished supplies, including linens, toiletries, and refreshments daily.
- Inspected rooms for damage and reported maintenance issues promptly.
- Trained new staff on cleaning protocols and best practices to enhance team efficiency.
- Coordinated with housekeeping team to achieve timely room turnover for improved guest satisfaction.
- Addressed guest requests professionally to ensure a positive experience and maintain hotel reputation.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Relocated beds, sofas, and small furniture to thoroughly clean baseboards and eliminate dust from hard-to-reach areas.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Inspected all assigned rooms upon completion of cleaning duties.
- Replaced dirty linens with clean items according to established standards of quality control.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Communicated effectively with team members about daily assignments and task progress.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
Education
High School Diploma -
Chemawa Indian High School
Salem, OR05-2009
Skills
- Laboring Experience
- Equipment maintenance
- Cleaning compliance
- Safety adherence
- Safety compliance
- Dishwashing operations
- Cash handling
- Training support
- Customer service
- Team collaboration
- Problem solving
- Attention to detail
- Communication
Languages
English
Professional
Certification
- Food Handler Certificate
Timeline
Cashier/Customer Service Representative
McDonald's
11.2022 - 01.2023
Dishwasher/Table Busser
Sun Lakes Homeowners Association#1
06.2022 - 11.2022
Laborer Helper
Qwick
01.2022 - Current
Final Finisher
Champion Homes
07.2020 - 01.2021
Water Testing/Lamination Technician 1&2
Maxx Spas
07.2017 - 05.2020
Housekeeper
The Caring House
02.2014 - 05.2016
Housekeeping Room Attendant
Wild Horse Pass Hotel & Casino
09.2009 - 12.2009
High School Diploma -
Chemawa Indian High School