Annette Leeman
Vail
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
26
26
years of professional experience
Work History
Armed Facility Guard Supervisor
Akima Global Services
02.2023 - 03.2025
- Oversaw deployment and performance of 100-member armed guard staff.
- Armed/unarmed guard at a Border Patrol Facility
- Secured detainees during hospital stays.
Claims Adjuster
GEICO
02.2022 - 02.2023
- Company Overview: Optimized workflows and reduced overall lead times in Tucson, AZ.
- Delivered support for incoming call inquiries on auto claims.
- Evaluated fault in automobile insurance cases.
- Coordinated inspection and repair appointments through outbound calls to current customers.
- Tucson, AZ
Sector Supervisor/Transportation Officer
Wackenhut/ G4S/ISS Action
09.2008 - 02.2023
- Company Overview: Tucson, AZ
- Led and managed 100 staff members in the sector.
- Inputted schedule and verified payroll in Kronos, direct communication with Border Patrol liaison for any issues or changes, handled discipline infractions and route changes
- Ensured secure transfer operations for detainees under Border Patrol custody.
- Tucson, AZ
Account Coordinator
Employment Hotline
05.2008 - 09.2008
- Company Overview: Tucson, AZ
- Evaluated job applicants to identify relevant skills and qualifications.
- Managed recruitment efforts.
- Executed comprehensive background checks on candidates.
- Tucson, AZ
Child Protective Services Investigator
Child Protective Services
06.2007 - 05.2008
- Company Overview: Tucson, AZ
- Investigated cases of suspected child abuse and/or neglect
- Executed queries in client databases to check for criminal backgrounds.
- Developed comprehensive documentation for court proceedings.
- Managed sensitive client data consistently, adhering to departmental disposal guidelines.
- Organized client documentation per departmental standards.
- Tucson, AZ
Insurance Agent
Farmers Insurance
05.2006 - 03.2007
- Company Overview: Tucson, AZ
- Guided clients through tailored insurance plans ensuring optimal coverage.
- Executed marketing tactics to secure new clientele and expand business.
- Assisted clients in selecting the most appropriate insurance policies for personalized protection.
- Coordinated phone communication alongside routine administrative responsibilities for the District Office.
- Tucson, AZ
Program Manager/Behavioral Health Tech
La Paloma Family Services
04.1999 - 03.2006
- Company Overview: Tucson, AZ
- Directed team operations and managed care for residents aged 12-18 within a residential facility.
- Evaluated potential hires, executed hiring processes, and facilitated employee training.
- Prepared the quarterly quality assurance report and helped with grant proposals
- Managed group home budget effectively.
- Coordinated care by providing regular updates and reports to support programs.
- Created individualized plans for children in residence.
- Handled sensitive client records consistently while adhering to established disposal procedures.
- Tucson, AZ
Deputy Sheriff
Pima County Sheriff Department
10.1999 - 08.2001
- Company Overview: Tucson, AZ
- Executed law enforcement duties while safeguarding county codes.
- Provided expert testimony in court concerning active cases.
- Handled confidential client information daily, ensuring proper disposal according to departmental procedures.
- Organized detailed documentation for upcoming court hearings.
- Tucson, AZ
Education
Master’s - Business Administration
University of Phoenix
Tucson, AZ01.2004
Bachelors - Psychology
University of Arizona
Tucson, AZ01.1999
Skills
- Security management
- Team leadership
- Risk assessment
- Crisis management
- Personnel management
- Problem solving
- Decision making
- Time management
Timeline
Armed Facility Guard Supervisor
Akima Global Services
02.2023 - 03.2025
Claims Adjuster
GEICO
02.2022 - 02.2023
Sector Supervisor/Transportation Officer
Wackenhut/ G4S/ISS Action
09.2008 - 02.2023
Account Coordinator
Employment Hotline
05.2008 - 09.2008
Child Protective Services Investigator
Child Protective Services
06.2007 - 05.2008
Insurance Agent
Farmers Insurance
05.2006 - 03.2007
Deputy Sheriff
Pima County Sheriff Department
10.1999 - 08.2001
Program Manager/Behavioral Health Tech
La Paloma Family Services
04.1999 - 03.2006
Bachelors - Psychology
University of Arizona
Master’s - Business Administration
University of Phoenix
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