Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

Annette Taylor

Tucson

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience
1981
1981
years of post-secondary education

Work History

Customer Service Representative

Safelite Solutions
Chandler
07.2022 - 07.2024
  • Assisted customers with inquiries about products and services.
  • Processed customer orders and returns efficiently.
  • Maintained accurate records of customer interactions and transactions.
  • Resolved customer complaints with effective communication and problem-solving skills.

Roadside Assistance Agent

AAA Arizona
Tucson
05.2020 - 07.2022
  • Assisted customers with roadside emergencies and coordinated towing services.
  • Provided accurate information about service options and estimated arrival times.
  • Documented customer interactions and logged service requests in the system.
  • Maintained accurate records of all roadside assistance requests and services provided.

Patient Services Representative

TriWest Healthcare Alliance
Tucson
07.2018 - 05.2020
  • Assisted patients with scheduling appointments and managing their healthcare needs.
  • Communicated effectively with medical staff regarding patient inquiries and concerns.
  • Processed patient registration forms and ensured accurate information entry.
  • Coordinated insurance verifications to facilitate patient access to services.

Escalations Agent

Comcast
Tucson
06.2014 - 07.2018
  • Resolved customer issues through effective communication and troubleshooting techniques.
  • Collaborated with technical teams to escalate complex service inquiries efficiently.
  • Documented customer interactions accurately in the company's CRM system.
  • Managed high-priority cases by coordinating with various departments for timely resolution.

Education

Catalina Magnet High School
Tucson

Skills

  • Customer service
  • CRM software
  • Data entry
  • Order processing

Skills

  • Customer Account Management
  • Building customer trust and loyalty
  • Escalation techniques
  • Customer database documentation
  • Relationship building
  • Actively listening
  • Patience and empathy

Timeline

Customer Service Representative

Safelite Solutions
07.2022 - 07.2024

Roadside Assistance Agent

AAA Arizona
05.2020 - 07.2022

Patient Services Representative

TriWest Healthcare Alliance
07.2018 - 05.2020

Escalations Agent

Comcast
06.2014 - 07.2018

Catalina Magnet High School
Annette Taylor