Annika Ervin
Mesa
Summary
Service-oriented Guest Service Representative with a strong background in hospitality and customer service. With proven skills in problem-solving, effective communication, and conflict resolution, consistently ensure guest satisfaction and loyalty. Positively impacted previous workplaces by elevating guest experiences, maintaining high standards of cleanliness and organization, and effectively managing front desk operations.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
Phoenix Zoo
Mesa
08.2022 - 02.2025
- Resolved guest complaints in a professional manner.
- Coordinated transportation arrangements for guests, as needed.
- Invited guests to join loyalty programs, and special promotions, to stay connected.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Built and maintained productive relationships with employees.
Delivery Driver
Amazon
Mesa
05.2023 - 03.2024
- Navigated routes with relevant map programs and GPS systems.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Handled merchandise in accordance with product handling standards.
- Checked tires for proper inflation before leaving on each route.
- Contacted customers prior to delivery to coordinate delivery times.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
Server
Silver Star Theater
Mesa
10.2019 - 06.2021
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Prepared drinks according to standard recipes.
- Filled condiments and napkin containers during slack periods.
Education
High School Diploma -
Grad Solutions
Phoenix, AZ01-2018
Dental Assistant
Carrington College
Mesa, AZSkills
- Check-in coordination
- Guest relations
- Product sales
- Customer service
- Computer skills
- Verbal and written communication
- Guest accommodations
- Cash handling experience
- Payment processing
- Guest orientation
Timeline
Delivery Driver
Amazon
05.2023 - 03.2024
Guest Service Representative
Phoenix Zoo
08.2022 - 02.2025
Server
Silver Star Theater
10.2019 - 06.2021
High School Diploma -
Grad Solutions
Dental Assistant
Carrington College