Ann Marie Hoffpauir
Roosevelt
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Knowledgeable and dedicated professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Associate Property Adjuster
USAA
07.2023 - Current
- Ensuring that claims are settled in a timely manner with speed, accuracy, precision, and ease
- Utilization of tools such as MICA, Xactimate, Claims Custom Tasks and macros to ensure accuracy and efficiency
- Thoroughly investigate and evaluate claims on a case by case basis to determine coverage as written in the policy applicable
- Consistently demonstrates call quality expectations and positively contributes to property claims quality audits
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Adult Caregiver
AZ Ohana Services
08.2022 - 10.2023
- General household responsibilities such as cooking, cleaning, laundry
- Recorded status and duties completed in logbooks for management.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Conducted regular safety checks on patient environments, reducing the risk of accidents or injuries.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Monitor vitals such as temperature, heart rate, breathing and seizure activity
- Monitored clients' overall health and well-being and noted significant changes.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Customer Service Representative
Arrowhead Auto Glass
07.2022 - 07.2023
- Placing and managing orders for all internal and customer necessary glass and seals for window replacement
- General daily responsibilities include answering phone calls, responding to emails and assisting walk in clientele
- Handled filing, cleaning, merchandise orders and other various office organizational tasks when needed
- Maintaining daily installation schedules, advising driver’s of routes, and making applicable last minute changes effectively when required
- Assisting with customer insurance calls to establish new glass claim on policy and effectively communicating specific needs to insurance for approvals
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
Receptionist
Shade ‘n Net
05.2020 - 07.2022
- Placing and managing orders for all necessary hardware, steel, fabric, and materials needed
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Receptionist
310 Dust Control
07.2019 - 10.2019
- Scheduling drivers and routes using Google calendars to ensure prompt water deliveries to customers in need
- Invoicing customers daily using QuickBooks website and sending receipts to customers
- Daily use of TankLink website to verify customer water levels, usage and determine patterns for pre-scheduling deliveries
- General daily responsibilities include answering phone calls, responding to emails and assisting walk in clientele
- Handled filing, cleaning, merchandise orders and other various office organizational tasks when needed
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
Clerical Associate
Inter-Rail Transport
02.2017 - 07.2019
- Management of all employee files, hire, separation, and benefits paperwork to be submitted to human resources
- Completion of weekly payroll, invoices and petty cash reports submitted to management and human resources
- Assisting clients with questions or concerns regarding vehicle shipments, arrivals, and damages
- Verification reports of vehicles missing items or damages found during shipment or upon arrival to the facility
- Conducting and/or overseeing twice weekly inventory of all vehicles located on the property awaiting shipment
- Maintaining verification logs of all incoming and outgoing vehicles in the facility throughout the day
- Reviewed files, records and other documents to obtain information to respond to requests.
- Purchased and maintained office supplies.
- Utilized office management software to record and track customer information.
Customer Service Representative
Palm Beach Tan
04.2016 - 01.2017
- Shift lead and key holder to store responsible for opening/closing duties each day
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained a clean and hygienic salon environment, ensuring the safety and comfort of all guests.
- Educated clients on safe tanning practices, reducing the likelihood of burns or other adverse effects.
- Managed appointment scheduling efficiently to maximize salon utilization and minimize wait times for clients.
- Maintained clean and stocked front counter area.
- Exceeded monthly tanning product and membership sale quotas.
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
Customer Service Representative
Edible Arrangements
12.2015 - 03.2016
- Storefront associate and key holder responsible for opening/closing duties each day
- Using specific design requirements to put together arrangements to be sold and delivered
- Processed financial transactions using a Point-of-Sale terminal, including handling cash and making change
- Delivery driver responsible for timely deliveries using a company vehicle
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Warehouse Worker
Amazon Warehouse
10.2015 - 12.2015
- Operation of the Power Industrial Trucks (PIT) order picker to travel to different sections of the warehouse to pick merchandise from shelving
- Use of RF scanner to locate merchandise throughout warehouse in preparation for order processing
- Labeling damaged or incorrect products needed to be transferred to different sections of the warehouse for removal or repair
- Organization of product bins, merchandise, and warehouse supplies
- Maintained clean, orderly work environment free of hazards.
- Assembled pallets and crates for secure transportation of materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Consistently lifted materials weighing as much as 50 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Customer Service Cashier
Circle K
06.2014 - 09.2015
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Received incoming merchandise and stored in correct stock locations.
Picker Packer
Macy’s Logistics and Operations
09.2012 - 04.2014
- Printing customer invoices and picking items from the proper chutes for packaging department
- Review incoming invoices and UPCs to ensure proper items were selected for order before packing for shipment
- Resolving incorrect orders and locating correct or missing products when necessary
- Packaging merchandise, labeling, and sending down conveyor system for departure
- Kept work areas neat, clean and free from debris.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
Education
High School Diploma -
Moon Valley High School
Phoenix05-2012
Skills
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Call center operations
- Administrative support
- Microsoft Office Suite
- Prioritization
- Clerical support
Timeline
Associate Property Adjuster
USAA
07.2023 - Current
Adult Caregiver
AZ Ohana Services
08.2022 - 10.2023
Customer Service Representative
Arrowhead Auto Glass
07.2022 - 07.2023
Receptionist
Shade ‘n Net
05.2020 - 07.2022
Receptionist
310 Dust Control
07.2019 - 10.2019
Clerical Associate
Inter-Rail Transport
02.2017 - 07.2019
Customer Service Representative
Palm Beach Tan
04.2016 - 01.2017
Customer Service Representative
Edible Arrangements
12.2015 - 03.2016
Warehouse Worker
Amazon Warehouse
10.2015 - 12.2015
Customer Service Cashier
Circle K
06.2014 - 09.2015
Picker Packer
Macy’s Logistics and Operations
09.2012 - 04.2014
High School Diploma -
Moon Valley High School
Similar Profiles
Kendra MooreKendra Moore
Bodily Injury Claims Adjuster at USAABodily Injury Claims Adjuster at USAA
Ashley BalderasAshley Balderas
Member Service Representative at USAAMember Service Representative at USAA
Timothy MandellTimothy Mandell
Onshore - Operations Manager: Senior at USAAOnshore - Operations Manager: Senior at USAA