Ann "Michele" Randolph

RN Care Coordinator

• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
• Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
• Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.

RN Value Based Coder

• Identify, assess, monitor coding opportunities via review of patient's medical records.
• Ensure diagnosis c odes are accurate for chronic medical conditions.
• Educate providers on opportunities for improved documentation on medical diagnosis' as to support CMS Risk Adjustment guidelines.

RN Auditor

• Reviewed patients written and electronic records to determine if proficiencies were performed according to compliance measures.
• Prepared audit reports based on accounts of the company.

RN Quality Analyst

• Clinical Data Abstractor
• Facilitate data abstraction utilizing ongoing data analysis. Enhanced medical practices performance improvements resulting in outcome initiatives.
• Assist with data presentation and outcome initiatives.

• Completed paperwork including prior authorizations, health insurance verification, scheduling appointments for patients.
• Educated patients on self-care techniques, empowering them to manage their own health effectively.
• Streamlined office procedures for increased efficiency, resulting in shorter wait times for patients.
• Provided compassionate care during sensitive situations, fostering trust between patients and healthcare providers.
• Administered PO/IV/IM/SQ medications as ordered.