Ansely Joel
Glendale
Summary
Dynamic professional with extensive experience in customer service and travel coordination, notably with Norwegian Cruise Line. Excelled in multitasking and organization, enhancing customer satisfaction and streamlining booking processes. Demonstrated proficiency in GDS and decision-making, leading to improved operational efficiency and client loyalty. Achieved milestones through effective project management and empathetic customer interactions.
Overview
18
18
years of professional experience
Work History
Air Coordinator
Norwegian Cruise Line
04.2019 - 12.2024
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Gathered and organized materials to support operations.
- Book and ticket flight to stay within NCL standards and cost
Customer Service Representative
Norwegian Cruise Line
04.2019 - 12.2024
- Assisted customers in navigating company website and placing online orders, improving overall user experience..
- Promptly responded to inquiries and requests from prospective customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Travel Service Agent
AAA Arizona
04.2007 - 04.2013
- Streamlined booking processes for improved efficiency and reduced wait times for clients.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
Education
Respiratory Therapist Technician - Respiratory Therapist
Apollo College
Phoenix, AZ03-1992
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- work in multiple GDS
Timeline
Air Coordinator
Norwegian Cruise Line
04.2019 - 12.2024
Customer Service Representative
Norwegian Cruise Line
04.2019 - 12.2024
Travel Service Agent
AAA Arizona
04.2007 - 04.2013
Respiratory Therapist Technician - Respiratory Therapist
Apollo College
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