Anthony A. Bustos
Apache Junction
Summary
Dynamic Remote Support Specialist with extensive expertise at SAFEINHOME, elevating client services and safety protocols for individuals with disabilities. Multi-talented support specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing several years of experience in technology.
Overview
7
7
years of professional experience
Work History
Remote Support Specialist
SAFEINHOME
TEMPE
01.2023 - Current
- Currently administers and coordinates remote support to provide health, safety, and quality of life for individuals. Assists with training new hires.
- Actively contributes as a Remote Support Specialist to individuals with physical and mental developmental disabilities, as well as ensuring best safety procedures are being followed.
- Assists management with hands on training to newly staff members.
- Assist in deploying 911 operator encounters; coordinates emergency response based on individual client needs.
- Continually progressing in learning of state laws and regulations for position and received numerous praises from senior management for delivering outstanding performance.
Delivery Driver
BARROS
MESA
11.2021 - 01.2022
- Delivered efficiently to residential and commercial locations.
- Communicated with customers to confirm delivery details and address concerns.
- Utilized GPS systems to navigate routes and avoid traffic delays.
Field Tech Support
ASURION INSURANCE SERVICES INC.
TEMPE
01.2021 - 01.2022
- Delivery and set up electronic devices covered under customers insurance plans. Implemented robust action plans and strategies to achieve revenue goals and business objectives. Provided firsthand training to cross-functional teams.
- Provide premier tech support service and upselling of products that give each customer the best experience with their current technology package.
- Addressed and resolved customer-specific and general issues; performed service record-keeping duties; coordinated with team members and senior leadership to improve overall customer needs.
- Delivery and device set up for customer smart phones, tablets and other consumer electronics.
Stocker
PETSMART
MESA
01.2021 - 01.2021
- Stocked shelves with pet products, ensuring proper placement and visibility.
- Organized inventory in backroom, maintaining cleanliness and accessibility.
On-Site Security
SOUTHEAST PERSONNEL LEASING
PHOENIX
11.2020 - 01.2021
- Assessed the safety and security of structures prior to inspection.
- Ran routine security checks, suggesting improvements as necessary.
- Maintained daily logs of activities related to security operations at the facility.
Warehouse Clerk
RANSTAD US LLC
TEMPE
01.2020 - 01.2020
- Processed incoming shipments and verified inventory accuracy.
- Organized warehouse layout to optimize space and accessibility.
Airline Ramp Agent
WORLDWIDE FLIGHT SERVICES INC
GILBERT
12.2019 - 01.2020
- Loaded and unloaded baggage from aircraft using ground handling equipment.
- Ensured timely delivery of luggage to designated locations on the tarmac.
Cook
MARICOPA WING VII INC
MESA
12.2019 - 01.2020
- Prepared and cooked meals following established recipes and dietary guidelines.
- Maintained cleanliness of kitchen equipment and work areas throughout shifts.
Customer Service Window Representative
ARIZONA CENTER FOR NATURE CONSERVATIVE
TEMPE
12.2019 - 01.2020
- Managed inquiries and provided information on nature center activities and initiatives.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
Bakery/Cashier Assistant
COSTCO
MESA
11.2018 - 01.2019
- Prepared and labeled baked goods for display and sale to enhance customer appeal.
- Maintained cleanliness and organization of bakery display cases to ensure product visibility.
- Assisted customers with selections and addressed inquiries to improve service experience.
Education
High School -
Red Mountain High School
Mesa, AZ01.2019
Skills
- Client services and support
- Remote support
- Quality improvement
- Project management
- Data analysis and integrity
- Record keeping
- Health and safety protocols
- Microsoft Office Suite
- Microsoft Teams
- Eagle Eye software
- Five9 software
- Google Calendar and Voice
- Textline communication
Timeline
Remote Support Specialist
SAFEINHOME
01.2023 - Current
Delivery Driver
BARROS
11.2021 - 01.2022
Field Tech Support
ASURION INSURANCE SERVICES INC.
01.2021 - 01.2022
Stocker
PETSMART
01.2021 - 01.2021
On-Site Security
SOUTHEAST PERSONNEL LEASING
11.2020 - 01.2021
Warehouse Clerk
RANSTAD US LLC
01.2020 - 01.2020
Airline Ramp Agent
WORLDWIDE FLIGHT SERVICES INC
12.2019 - 01.2020
Cook
MARICOPA WING VII INC
12.2019 - 01.2020
Customer Service Window Representative
ARIZONA CENTER FOR NATURE CONSERVATIVE
12.2019 - 01.2020
Bakery/Cashier Assistant
COSTCO
11.2018 - 01.2019
High School -
Red Mountain High School
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