Overview
Work History
Education
Skills
Timeline
Generic

Anthony Crisostomo

Goodyear,AZ

Overview

9
9
years of professional experience

Work History

User Support Associate

TikTok
04.2024 - Current
  • Resolved 130+ daily account access issues for the Account Inquiry team, exceeding processing targets and reducing case resolution time
  • Processed 60+ daily cases for the Account Takeover team, investigating and confirming valid/invalid reports of compromised accounts
  • Supported Account Inquiry team members with escalated cases involving sensitive operations such as account deletions and two-factor authentication issues

Supply Chain Triage

Best Buy
11.2023 - 02.2024
  • Support the TV Repair Team by being the main intake for junk out units during peak season with an average processing goal of 15-20+ units daily
  • Provide feedback to the TV Team to identify opportunities to streamline the triage process and improve efficiency
  • Perform initial triage of units that are discovered not cracked to either Complete as functional or hand-off to the Repair Team to further triage

IT Support Coordinator

Offerpad
11.2022 - 05.2023
  • Assisted employees with laptops running Windows 10, ensuring seamless operation through troubleshooting, maintenance, & technical support
  • Diagnosed and resolved technical issues on iPhones and iPads; ensuring seamless functionality & optimal user experience for employees
  • Utilized Intune to perform provisioning & deprovisioning of company systems as part of the onboarding/offboarding process

Security Analyst/Scrum Master

GoDaddy
01.2017 - 08.2021
  • Remediated security events such as antivirus alerts, phishing campaigns, social engineering attacks, and server intrusions
  • Monitored key security intake channels including ticketing system, email, chat, & security monitoring tools to identify potential incidents
  • Served as a point of contact for a Tier 1 team for Low & Medium level alerts & incidents
  • Facilitated Scrum ceremonies, such as Sprint Planning, Stand-Ups, Retrospectives & Reviews
  • Tracked project metrics & milestones by utilizing Jira & Confluence
  • Removed impediments and shielded team from disruptions

CSIRT - Intern

GoDaddy
07.2016 - 12.2016
  • Conducted entry level report generation, security event escalation & Tier 1 Triage
  • Shadowed senior analysts during critical & high level incidents to learn proper incident management & handling
  • Monitored security dashboards and alerts for signs of malicious activity or anomalies within server environment

Education

Some College (No Degree) - Year Up Program - Certificate of Completion

Gateway Community College
Phoenix, AZ

Skills

  • Collaboration
  • Conflict Resolution
  • Incident Response
  • Triage
  • Troubleshooting
  • ServiceNow
  • Multitasking and prioritization

Timeline

User Support Associate

TikTok
04.2024 - Current

Supply Chain Triage

Best Buy
11.2023 - 02.2024

IT Support Coordinator

Offerpad
11.2022 - 05.2023

Security Analyst/Scrum Master

GoDaddy
01.2017 - 08.2021

CSIRT - Intern

GoDaddy
07.2016 - 12.2016

Some College (No Degree) - Year Up Program - Certificate of Completion

Gateway Community College

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Anthony Crisostomo