Anthony Edmonds
San Tan Valley
Summary
Results-driven IT Business Analyst with a proven ability to collaborate with stakeholders, document business requirements, and drive process improvements. Skilled in managing escalated support issues, optimizing system performance, and ensuring seamless software configurations. Experienced in functional, regression, and user acceptance testing, with a meticulous eye for detail. Adept at troubleshooting complex technical issues, reducing software defects, and enhancing customer experiences. Leverages strong interpersonal skills to bridge the gap between technical and non-technical teams, ensuring clarity in solutions and effective collaboration. Utilizes agile and Lean methodologies to streamline workflows and improve operational efficiency. Proficient in descriptive, predictive, and prescriptive data analysis, driving data-informed decision-making. Works closely with developers and IT teams to optimize system performance, remove stale data, and cut costs. Bridges the gap between technical and non-technical teams, ensuring clarity in solutions. Committed to maximizing profitability across the SDLC while implementing automation and technology-driven efficiencies.
Overview
9
9
years of professional experience
Work History
IT Systems Analyst
FlexPrint
11.2023 - 03.2025
- Served as the primary point of contact for complex, escalated support issues, providing expert guidance and resolution across key applications, including Printanista, Canon ImageWare, and Zendesk
- Diagnosed and resolved critical application data issues affecting hundreds of tracked devices, conducting in-depth analysis, testing, and troubleshooting—directly contributing to improved data accuracy and revenue growth
- Managed and monitored support ticket queues through Zendesk and automated Smartsheet reports that I personally developed to enhance collaboration across multiple teams
- Communicated complex technical concepts in a clear and actionable manner to cross-functional teams, ensuring a seamless experience for customers and internal stakeholders
- Led multiple software application updates and created SOPs for installation, configuration, and best-practice settings to ensure a smooth onboarding experience for customers
- Conducted data-driven presentations using descriptive, prescriptive, predictive, qualitative, quantitative, regression, and cluster analysis to support decision-making for stakeholders and management
- Collaborated with developers and IT teams to identify and remove stale application data, utilizing SSRS reports to optimize storage, reduce costs, and improve system performance
- Utilized Agile and Lean methodologies to implement new processes that reduced defects, increased efficiency, and enhanced the customer experience
Business Analyst
Synechron
09.2021 - 11.2023
- Led requirements gathering and documentation, collaborating with stakeholders, product owners, and SMEs to drive the development of new features and system enhancements
- Facilitated cross-departmental meetings, ensuring stakeholder alignment and securing approvals amid evolving business needs
- Translated complex business requirements into functional specifications, improving clarity for development teams using Confluence and SharePoint
- Conducted QA and UAT testing, leveraging Excel, SQL queries, and Jira to validate data accuracy, track defects, and support bug resolution
- Elicited and analyzed business, functional, and technical requirements, ensuring alignment with project objectives and performance goals
- Assisted in automating a previously manual financial reporting process, implementing a cloud-based solution that enhanced efficiency, security, and controlled data access
Business Analyst
MicroMass Communications
01.2021 - 09.2021
- Analyzed and documented business processes, system workflows, and application functionalities, gathering business requirements and defining product acceptance criteria for project development
- Managed UAT defect tracking in Jira, delivering comprehensive Excel-based reports and dashboard insights to business leads and stakeholders for informed decision-making
- Acted as the primary business liaison between local operations and technology teams, facilitating requirements gathering, solution identification, and cross-functional collaboration
- Developed detailed process flow diagrams in Microsoft Visio, mapping out workflow optimizations to improve business efficiency and financial operations
Business Analyst
Infinity Trading Solutions
10.2019 - 11.2020
- Developed and managed Business Requirements Documentation (BRD) for IT and business intelligence initiatives, leveraging Power BI and Balsamiq to enhance reporting efficiency and reduce project turnaround time by 30%
- Led end-to-end project management for BI and technology initiatives, collaborating with stakeholders to gather, document, and analyze requirements, ensuring alignment with business objectives
- Designed and implemented KPI dashboards for performance analytics, identifying business inefficiencies and driving data-informed decision-making
- Conducted data analysis, SQL querying, and trend forecasting across international sales, purchasing, and repair data, uncovering insights for strategic planning
- Served as the primary liaison between technical teams and business units, translating complex technical concepts into actionable insights for stakeholders
- Facilitated cross-functional collaboration and conducted stakeholder presentations to ensure successful adoption of new reports, workflows, and system updates
Sr. Analysis Business Consultant
Nationwide
09.2018 - 09.2019
- Performed GAP analysis and collaborated with business teams, increasing report accuracy and utilization by 20%, leading to improved customer service and faster project turnaround
- Advised stakeholders on process optimization strategies, leveraging data-driven insights to drive efficiency and reduce operational bottlenecks
- Conducted functional, regression, and user acceptance testing (UAT) to validate system performance, ensuring seamless user experience and optimal functionality
- Streamlined workflows and optimized scheduling through in-depth administrative and operational analysis, enhancing team productivity and deadline adherence
- Applied strategic problem-solving and sound judgment to proactively identify and resolve business inefficiencies, driving continuous process improvements
Business Analyst
Nautilus
05.2016 - 09.2018
- Led system integration planning for both short- and long-term functionality enhancements, ensuring seamless interoperability between subsystems
- Actively contributed to Agile Scrum ceremonies, providing sprint updates and maintaining continuous collaboration with QA and development teams
- Conducted UAT analysis and authored detailed documentation, including user stories, use cases, test scripts, and system testing reports, ensuring alignment with business requirements
- Spearheaded process improvements and optimized data entry workflows, reducing turnaround time for underwriting new insurance policies, directly boosting revenue growth
- Provided technical system support and implemented innovative solutions, accelerating issue resolution and enhancing operational efficiency
Education
Lean Six Sigma Green Belt -
Six Sigma Global Institute
Online Credential ID: 5729077508.2022
Bachelor of Science (B.S.) - Criminal Justice and Sociology
Old Dominion University
Norfolk, VA12.2014
Skills
- Requirements Gathering & Systems Analysis
- Business Process Improvement
- Data Analysis & Reporting
- Project Management
- Troubleshooting & Technical Problem-Solving
- IT Systems Improvement & Infrastructure
- Product Development & Implementation
- Microsoft Office Suite & Productivity Tools
- Enterprise Software & ERP Systems
- Test Engineering & UAT
Timeline
IT Systems Analyst
FlexPrint
11.2023 - 03.2025
Business Analyst
Synechron
09.2021 - 11.2023
Business Analyst
MicroMass Communications
01.2021 - 09.2021
Business Analyst
Infinity Trading Solutions
10.2019 - 11.2020
Sr. Analysis Business Consultant
Nationwide
09.2018 - 09.2019
Business Analyst
Nautilus
05.2016 - 09.2018
Lean Six Sigma Green Belt -
Six Sigma Global Institute
Bachelor of Science (B.S.) - Criminal Justice and Sociology
Old Dominion University
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